Chargebacks 2020: What You Need to Know

Despite ongoing process improvements and new mitigation solutions, the ecommerce industry is still expected to lose more than $31 billion to chargebacks in 2020. But why is this the case? How much is the result of the COVID-19 pandemic? What else can merchants do to minimize the risk? To answer these questions, one needs experience working with all the stakeholders in the chargeback lifecycle. Thankfully, Ethoca’s Mike Pullen has just that. In this presentation, Ethoca’s resident chargeback guru will provide a comprehensive overview of the recent changes to the chargeback landscape. He’ll identify new events on the horizon that merchants need to know about, and – most importantly – lay out the strategies they need to implement to ensure that they protect themselves from this costly threat.