Can marketers become the custodians of customer data?
In today’s world, with connectivity, fast networks, and mobile devices, data has truly emerged as the new currency. But as enterprises embark on this new trade journey, questions around data privacy and protection and regulatory compliance need to be answered even as marketers look to data to unearth insights and truly deliver value to their customers.
RecordedJul 9 201929 mins
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Balaji Ganapathy, Global Head, Chief Social Responsibility Officer, TCS
Every company sees itself as a tech company, reimagining the customer value chain, integrating digital technologies to aid growth and transformation. Today, transformation is driving a further shift from being product-centric to purpose-centric. Learn how integrating purpose at the core of your business can result in greater stakeholder value.
Experiences designed for the majority no longer cut it. Learn how to build an inclusive customer experience that resonates and is not only inclusive but also accessible to all people. We’ll share key components of a strong CX experience, how to use new technologies to advance CX, and a view of where today’s global brands lie on the CX spectrum.
Jan Steenberg, Partner, Head of Europe & APAC, Global Supply Chain Practice, TCS
Enterprises in the Business 4.0 era need to make commitments to operate purpose-driven ethical supply networks to create positive outcomes for their employees, business partners, communities and the environment. Discover how next-gen technologies such as blockchain can elevate supply network management and collaboration for delivering on purpose.
Santanu Ghosh, Open Data Strategy & Sustainability Ecosystems, Analytics & Insights, TCS
From agriculture to healthcare, education to smart cities, organizations are harnessing big data with artificial intelligence to create a profound and sustainable impact on communities. Through this session, see how social enterprises have fostered a data-driven culture to accelerate social transformation.
Anantha P Sekar, Global Head and R Sasirekha Head, Technology Leadership Guild, Conversational Experiences,TCS
Advancements in conversational AI have enabled enterprises to be inclusive and ensure superior employee experience with efficiency and effectiveness. Gain insights into how this creates positive impact spanning diverse linguistic-ethnicity, special needs, multi-generational workforce, recruitment, mobile workforce, field force and corporate events.
Anthony Parker, Senior Strategy Consultant, Advisory and Consulting, Blockchain Services, Tata Consultancy Services
Enterprises need to focus on 4 Ps - People, Planet, Purpose and Prosperity - to sustain in today’s era. The most impactful of all – Purpose - acts as a glue to build an incentivized intelligent & experiential ecosystem, powered by next-gen technologies such as blockchain. Learn how enterprises can develop a purpose-driven blockchain-led strategy.
A life sciences leader arrested end user attrition by leveraging TCS' API-based mobile app for patients and professionals. Learn how data integration across digital channels and CRM systems is helping drive more personalized, engaged customer experiences, fostering greater connectivity and loyalty.
Prabhakar Karamsetty, Global Head, Quality Engineering and Vimal Anand,CX Assurance – Product Partner,Quality Engineering TCS
In their journey to simplify a complex web landscape, a Canadian multinational media conglomerate leveraged TCS’ industry leading platform services to reimagine CX. Discover how the company is able to roll out their ‘first time right’ release with 65% automation and 95% compliance to regulatory needs, improving business outcomes.
Indu Malhotra, Head, Cloud Strategy and Key Engagements, TCS
A global retail chain is harnessing enterprise grade cloud to improve time to market and omni-channel experiences. Discover how the retailer leveraged Agile cloud infrastructure to provide ‘always-on’ capability, 30% lower operating costs, reduction in provisioning time from 48 hours to 15 minutes, and ~50% higher efficiency through automation.
Srimant Acharya, Head - Enterprise Vulnerability Management, Cyber Security, TCS
In today's digital economy, hear how a global manufacturer uncovers blind spots and reduces security risk with a vulnerability management program through "risk-based prioritization.” With better prioritization and program governance, the remediation rate has grown to 290 vulnerabilities/month, fueling business growth with advanced risk management.
Dibyendu Mukherjee, Senior Consultant, Advanced Analytics and ML Solutions, Analytics & Insights, TCS
Traditional banks have access to rich customer data. But unless banks proactively leverage digital technologies and advanced analytics, the data fails to deliver ROI. Gain insights into how one bank is harnessing data with a Next Best Action approach to predict customer needs for personal loans and create a wealth of cross-selling opportunities.
Happy employees make happy customers. Automation and AI play a significant role in enabling employees to provide an ‘In the Moment’ experience at every touchpoint in the customer journey. Learn how intelligent automation elevates the role in delivering seamless customer experience.
In this age of digital disruption, it’s time to redefine customer experience by leveraging technology, behavioral economics, and innovative ideas. Firms that move beyond the front end to enterprise transformation will realize the benefits.
Join our guest speakers from Forrester Research, USAA and our TCS expert to discover how to deliver the digital experience your customers demand.
Dhananjay Hegde, Industry Transformation Group Lead, Cognitive Business, Communications, Media and Information, TCS
Digital orchestration is helping telcos reimagine customer journeys. Discover how leading telcos are setting the benchmark on reimagining customer experiences to retain market leadership, improve CX and reduce cost-to-serve by leveraging an automated, analytics-driven, on the cloud, non-intrusive intelligent customer experience center.
Anantha Sekar, Global Head, Conversational Experiences, TCS | Sasirekha, Head - Technology Leadership Guild, TCS
Plagued with human-intensive customer service issues - lack of skills, absenteeism, attrition, human errors, prejudice, huge labor costs? Attend this webinar to understand how AI/IVA, can change your customer service capability from scarcity to abundance. Amaze and delight your customers by anticipating their needs and aligning with their goals.
Lori Putt, Global Integrated Senior Supply Chain Director, Dow Consumer Solutions | Manish Savla, Cognitive Business, TCS
Today’s Business 4.0 era demands enterprises deliver on agility. With customized products, complex buyer demands & legacy operation constraints, supply chain challenges are on the rise. Find out how Dow Consumer Solutions is harnessing abundance & leveraging ecosystem to deliver winning business outcomes.
Digital transformation is about applying a structured approach to harnessing abundance. Many CIOs are striving for this by automating crucial business process activities with a machine-first philosophy but are running into challenges. Learn three best practices for overcoming AI obstacles through relevant examples from industry-leading enterprises.
Rich Sherman, Senior Fellow, Global Supply Chain Practice & Center of Excellence, TCS
How are omnichannel fulfillment strategies disrupting traditional supply chains?
The supply chain is transforming to an Enterprise Supply Network - the foundation for Ecosystem Commerce built on the connected ecosystem paradigm. Executives must leverage Business 4.0 Enterprise Supply Network management and emerging Ecosystem Commerce Platforms.
Mainul Islam, Sales and Engineering Head, Oracle Analytics Practice, TCS
Following a merger between two engineering and construction companies, the new business entity needed to consolidate financial accounting to meet expectations for Day-1 reporting. Leveraging the abundance of technologies, an automated cloud-based financial platform and TCS' expertise enabled them to meet reporting expectations per schedule.
How can enterprises propel their purpose and people forward while fueling profitability and growth? By harnessing deep business insights and the latest digital technologies such as AI, blockchain, analytics, cloud, and the Internet of Things in partnership with Tata Consultancy Services (TCS), the world’s leading companies are delivering positive outcomes for their customers, employees, partners and communities.
Discover the stories and the drivers of success.
Ask a question: BusinessAndTechnologyServices.Marketing@TCS.com