Reimagine Banking Due Diligence with Intelligent Process Automation
From regulatory compliance to risk mitigation, due diligence processes in today's financial institutions are a critical element of client on-boarding.
A multinational investment bank and financial services company automated their manual process for scanning, classifying and reporting on news articles related to their clients (client hits) with an intelligent recommendation engine—reducing the processing time from 1 day to 2 hours, increasing accuracy of information classification and delivering more relevant content to the business teams. Discover their journey to intelligent customer data management.
RecordedSep 17 201931 mins
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A life sciences leader arrested end user attrition by leveraging TCS' API-based mobile app for patients and professionals. Learn how data integration across digital channels and CRM systems is helping drive more personalized, engaged customer experiences, fostering greater connectivity and loyalty.
In their journey to simplify a complex web landscape, a Canadian multinational media conglomerate leveraged TCS’ industry leading platform services to reimagine CX. Discover how the company is able to roll out their ‘first time right’ release with 65% automation and 95% compliance to regulatory needs, improving business outcomes.
Dr. Rajesh Srinivasan Business Head-IaaS & Cloud Consulting | Indu Malhotra Head, Cloud Strategy and Global CCC
A global retail chain is harnessing enterprise grade cloud to improve time to market and omni-channel experiences. Discover how the retailer leveraged Agile cloud infrastructure to provide ‘always-on’ capability, 30% lower operating costs, reduction in provisioning time from 48 hours to 15 minutes, and ~50% higher efficiency through automation.
Srimant Acharya, Head - Enterprise Vulnerability Management
In today's digital economy, hear how a global manufacturer uncovers blind spots and reduces security risk with a vulnerability management program through "risk-based prioritization.” With better prioritization and program governance, the remediation rate has grown to 290 vulnerabilities/month, fueling business growth with advanced risk management.
Traditional banks have access to rich customer data. But unless banks proactively leverage digital technologies and advanced analytics, the data fails to deliver ROI. Gain insights into how one bank is harnessing data with a Next Best Action approach to predict customer needs for personal loans and create a wealth of cross-selling opportunities.
Happy employees make happy customers. Automation and AI play a significant role in enabling employees to provide an ‘In the Moment’ experience at every touchpoint in the customer journey. Learn how intelligent automation elevates the role in delivering seamless customer experience.
Ted Schadler, VP, Principal Analyst, Forrester Research | Sunil Karkera, Global Head, TCS Interactive
In this age of digital disruption, it’s time to redefine customer experience by leveraging technology, behavioral economics, and innovative ideas. Firms that move beyond the front end to enterprise transformation will realize the benefits.
Join Forrester Research and TCS to discover how to deliver the digital experience your customers demand.
Telecom consumers demand proactive services. Digital orchestration is helping telcos reimagine customer journeys. Learn how a leading ANZ telco retained 51% market share, improved CX by 15 points and reduced cost-to-serve by over 50% leveraging TCS’ automated, analytics-driven, on the cloud, non-intrusive intelligent customer experience center.
Anantha Sekar, Global Head, Conversational Experiences, TCS | Sasirekha, Head - Technology Leadership Guild, TCS
Plagued with human-intensive customer service issues - lack of skills, absenteeism, attrition, human errors, prejudice, huge labor costs? Attend this webinar to understand how AI/IVA, can change your customer service capability from scarcity to abundance. Amaze and delight your customers by anticipating their needs and aligning with their goals.
Lori Putt, Global Integrated Senior Supply Chain Director, Dow Consumer Solutions | Manish Savla, Cognitive Business, TCS
Today’s Business 4.0 era demands enterprises deliver on agility. With customized products, complex buyer demands & legacy operation constraints, supply chain challenges are on the rise. Find out how Dow Consumer Solutions is harnessing abundance & leveraging ecosystem to deliver winning business outcomes.
Digital transformation is about applying a structured approach to harnessing abundance. Many CIOs are striving for this by automating crucial business process activities with a machine-first philosophy but are running into challenges. Learn three best practices for overcoming AI obstacles through relevant examples from industry-leading enterprises.
Rich Sherman, Senior Fellow, Global Supply Chain Practice & Center of Excellence, TCS
How are omnichannel fulfillment strategies disrupting traditional supply chains?
The supply chain is transforming to an Enterprise Supply Network - the foundation for Ecosystem Commerce built on the connected ecosystem paradigm. Executives must leverage Business 4.0 Enterprise Supply Network management and emerging Ecosystem Commerce Platforms.
Mainul Islam, Sales and Engineering Head, Oracle Analytics Practice, TCS
Following a merger between two engineering and construction companies, the new business entity needed to consolidate financial accounting to meet expectations for Day-1 reporting. Leveraging the abundance of technologies, an automated cloud-based financial platform and TCS' expertise enabled them to meet reporting expectations per schedule.
China's leading auto manufacturer fuels safety through connected cars.
By harnessing the abundance of data from sensors through microservices-based integration enabled by TCS' intelligent ecosystem integration platform for their connected cars program, the company aims to reduce human-error based accidents with an autonomous driving solution.
Leena Walavalkar, CTO, TCS Interactive | Prof. Hwee-Pink Tan, Associate Prof. of IT, Academic Director, SMU
Intelligent systems offer emerging market opportunities with enormous potential. The SHINESeniors project represents the power of a design-led approach to value creation to deliver hyperpersonalization through
•Intelligent systems evolution
•Design in agile business
•Adapting business, leadership and strategy to embrace technological change
Harjot Singh, Analytics, AML and Fraud Expert, TCS
Credit card fraud continues to rise. As banks try to minimize revenue loss from fraudulent activities, cardholders ability to make transactions are inadvertently declined. One bank used analytics to better identify legitimate transactions and saved $6 million annually through 13% reduction in fraud losses and increased happy customers.
Vinay Achar, Business Relationship Manager, TCS | Pranay Nayyar, SAP Ariba Global Practice Head, TCS
How can a centralized sourcing process deliver savings and efficiencies for a banking organisation?
A leading American multinational investment bank embarked on a procurement transformation journey with SAP Ariba, that improved collaboration and provided 360-degree visibility into their spending and suppliers.
Sajan Jacob, Head - Business Development & Strategy UK & Europe, TCS Interactive
How can banks and financial institutions deliver great experiences in the fragmented digital world?
Successful financial services firms have reputations and brands that convey trust. Many have embraced digital channels for reaching and engaging clients and prospects and, ultimately, for building relationships with them. But in today’s world, true success focuses on the experience—the sum total of offerings, interactions, and transactions. An integrated, programmatic, and highly automated approach offers the best way to accomplish this goal. So: How do you do it? The short answer is by adopting a unified technology platform. A robust technology platform can unite and simplify your digital marketing activities (integration), allow you to be even more data-driven (programmatic), and to make it faster and easier than ever before (automated).
Lakshminarasimhan (Lakshmi) Srinivasan, Global Head and Melanie Alvarez, Head Advisory & Consulting, Blockchain Services, TCS
Blockchain technology is gaining rapid adoption across industries. While traditionally, the technology saw a lot of adoption in the banking and finance sector, it’s relevance has now cut across all industries. In this session, we discuss:
• The strategic impact of blockchain innovations on organizations
• Explain how blockchain can enable not only cost-efficiency but also having positive impacts on key metrics by
creating additional revenue generating opportunities for your organization
• Examples of various innovation impacts on key banking industry use cases with Blockchain implications
• Depict various business models that can be adopted via blockchain and its road-map to success
• Showcase the new ecosystem of tomorrow and its implications to the financial functions across all industries
How can enterprises propel their purpose and people forward while fueling profitability and growth? By harnessing deep business insights and the latest digital technologies such as AI, blockchain, analytics, cloud, and the Internet of Things in partnership with Tata Consultancy Services (TCS), the world’s leading companies are delivering positive outcomes for their customers, employees, partners and communities.
Discover the stories and the drivers of success.
Ask a question: BusinessAndTechnologyServices.Marketing@TCS.com
Reimagine Banking Due Diligence with Intelligent Process AutomationSantha Subramoni, Head for Intelligent Process Automation, Automation & AI, TCS[[ webcastStartDate * 1000 | amDateFormat: 'MMM D YYYY h:mm a' ]]31 mins