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Conversational Banking with AI: Pivoting Digital Transformation

Blurring man-machine interaction boundaries with with truly personalised conversations.

Digital adoption in banking is driving consumer demand for human-like conversations around services, information and consulting. Join this webinar session, to gain insights into real-life scenarios that highlight how conversational AI can enable contextual engagement, quicker resolution, better conversion of lead, simplify complex processes and improve customer experience.
Recorded Sep 17 2019 30 mins
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Presented by
Anantha Sekar, Global Head, Conversational Experiences, TCS|R Sasirekha, Head - Technology Leadership Guild, TCS
Presentation preview: Conversational Banking with AI: Pivoting Digital Transformation
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  • Driving an abundance mindset for Blockchain-powered Ecosystems of the Future Nov 14 2019 4:30 pm UTC 29 mins
    Lakshminarasimhan (Lakshmi) Srinivasan, Global Head, Blockchain Services, TCS
    In the Business 4.0 world, enterprises must shift mindsets from scarcity to abundance and from product-centricity to being purpose driven.

    Blockchain-powered platforms enable :

    • A shift in mindset to leverage abundance

    • Identification of new ecosystem business models

    • Generation of exponential value shared across all ecosystem participants
  • Intelligent Virtual Assistants: Paving the Way for CX Transformation Nov 14 2019 4:00 pm UTC 29 mins
    Anantha Sekar, Global Head, Conversational Experiences, TCS and R Sasirekha, Head - Technology Leadership Guild, TCS
    Plagued with human-intensive customer service issues - lack of skills, absenteeism, attrition, human errors, prejudice, huge labor costs? Attend this webinar to understand how AI/IVA, can change your customer service capability from scarcity to abundance. Amaze and delight your customers by anticipating their needs and aligning with their goals.
  • Powering an Intelligent and Agile Supply Chain Nov 14 2019 3:30 pm UTC 29 mins
    Manish Savla, Client Partner, TCS
    Today’s Business 4.0 era demands enterprises deliver on hyper personalization and agility. With customized products, complex buyer demands & legacy operation constraints, supply chain challenges are on the rise. Find out how a leading chemical enterprise is harnessing abundance & leveraging ecosystem to deliver winning business outcomes.
  • 3 Best Practices For Overcoming AI Obstacles to Build Future-ready Enterprise Nov 14 2019 3:00 pm UTC 29 mins
    Lakshmi Muthulakshmi Nellaiappan, Head, MFDM™ Practice, Automation & AI, TCS
    Digital transformation is about applying a structured approach to harnessing abundance. Many CIOs are striving for this by automating crucial business process activities with a machine-first philosophy but are running into challenges. Learn three best practices for overcoming AI obstacles through relevant examples from industry-leading enterprises.
  • From Supply Chains to Ecosystem Commerce: Leveraging Business 4.0 Technologies Nov 14 2019 2:30 pm UTC 29 mins
    Rich Sherman, TCS
    How are omnichannel fulfillment strategies disrupting traditional supply chains?
    The supply chain is transforming to an Enterprise Supply Network - the foundation for Ecosystem Commerce built on the connected ecosystem paradigm. Executives must leverage Business 4.0 Enterprise Supply Network management and emerging Ecosystem Commerce Platforms.
  • The Integrated Enterprise with Cloud-based Financial Consolidation Nov 14 2019 2:00 pm UTC 29 mins
    Following a merger between two engineering and construction companies, the new business entity needed to consolidate financial accounting to meet expectations for Day-1 reporting. Leveraging the abundance of technologies, an automated cloud-based financial platform and TCS' expertise enabled them to meet reporting expectations per schedule.
  • Autonomous Cars: Reducing Accidents with a Cloud-based Intelligent Ecosystem Nov 14 2019 1:30 pm UTC 29 mins
    China's leading auto manufacturer fuels safety through connected cars.
    By harnessing the abundance of data from sensors through microservices-based integration enabled by TCS' intelligent ecosystem integration platform for their connected cars program, the company aims to reduce human-error based accidents with an autonomous driving solution.
  • Agile Business for Digital Living Systems Nov 14 2019 1:00 pm UTC 29 mins
    Leena Walavalkar, Chief Innovation Evangelist, TCS
    Intelligent systems offer emerging market opportunities with enormous potential. The SHINESeniors project represents the power of a design-led approach to value creation to deliver hyperpersonalization through
    •Intelligent systems evolution
    •Design in agile business
    •Adapting business, leadership and strategy to embrace technological change
  • The Power of Analytics: Money in the Bank with Genuine Credit Card Transactions Recorded: Sep 17 2019 29 mins
    Harjot Singh, Analytics, AML and Fraud Expert, TCS
    Credit card fraud continues to rise. As banks try to minimize revenue loss from fraudulent activities, cardholders ability to make transactions are inadvertently declined. One bank used analytics to better identify legitimate transactions and saved $6 million annually through 13% reduction in fraud losses and increased happy customers.
  • American Multinational Investment Bank drives Value from Procurement Recorded: Sep 17 2019 31 mins
    Vinay Achar, Business Relationship Manager, TCS | Pranay Nayyar, SAP Ariba Global Practice Head, TCS
    How can a centralized sourcing process deliver savings and efficiencies for a banking organisation?

    A leading American multinational investment bank embarked on a procurement transformation journey with SAP Ariba, that improved collaboration and provided 360-degree visibility into their spending and suppliers.
  • Connect the Dots: Integrated Programmatic Marketing for Financial Services Firms Recorded: Sep 17 2019 32 mins
    Sajan Jacob, Head - Business Development & Strategy UK & Europe, TCS Interactive
    How can banks and financial institutions deliver great experiences in the fragmented digital world?

    Successful financial services firms have reputations and brands that convey trust. Many have embraced digital channels for reaching and engaging clients and prospects and, ultimately, for building relationships with them. But in today’s world, true success focuses on the experience—the sum total of offerings, interactions, and transactions. An integrated, programmatic, and highly automated approach offers the best way to accomplish this goal. So: How do you do it? The short answer is by adopting a unified technology platform. A robust technology platform can unite and simplify your digital marketing activities (integration), allow you to be even more data-driven (programmatic), and to make it faster and easier than ever before (automated).
  • The Strategic Impact of Blockchain on the BFSI Industry Recorded: Sep 17 2019 29 mins
    Lakshminarasimhan (Lakshmi) Srinivasan, Global Head and Melanie Alvarez, Head Advisory & Consulting, Blockchain Services, TCS
    Blockchain technology is gaining rapid adoption across industries. While traditionally, the technology saw a lot of adoption in the banking and finance sector, it’s relevance has now cut across all industries. In this session, we discuss:
    • The strategic impact of blockchain innovations on organizations
    • Explain how blockchain can enable not only cost-efficiency but also having positive impacts on key metrics by
    creating additional revenue generating opportunities for your organization
    • Examples of various innovation impacts on key banking industry use cases with Blockchain implications
    • Depict various business models that can be adopted via blockchain and its road-map to success
    • Showcase the new ecosystem of tomorrow and its implications to the financial functions across all industries
  • Drive Engagement and Trust with Smarter Content Marketing Recorded: Sep 17 2019 29 mins
    Rebecca Gaspar, Global Head Content Services, TCS Interactive
    You’d be hard-pressed to find an industry that needs content marketing more than financial services. Why? Because truly useful content increases engagement with intangible, mystifying products. Join me for a discussion on:
    • Understanding what helps banking customer overcome barriers to entry.
    • Using new technology to match content to customers in digital, personalized micro-moments.
    • Creating a content strategy and plan that will engage your audience and turn them into customers for life.
    • Tracking and measuring the impact of your content marketing efforts to understand the ROI of content.
  • Transforming Capital Markets with the Power of Salesforce Recorded: Sep 17 2019 27 mins
    Mark Nuckols, Strategy & Blueprint Lead - COE and Pritam Pewekar Senior Solution Architect, Salesforce practice, TCS
    Banks today recognize widespread disruption and are making strategic technology investments to stay competitive in the market.

    A leading US bank leveraged Salesforce to strengthen relationship with corporate clients and investors though a cloud-based, fully customizable CRM system that gained visibility and predictability into their business and revenue.
  • Masterchef @ Agile Recorded: Sep 17 2019 33 mins
    Nidhi Srivastava Global Head - Enterprise Agility, Consulting, TCS | Bob Mahler, Partner, Consulting, TCS
    The path to successful enterprise agility is not ‘one size fits all’.

    TCS' study, Winning Business in a 4.0 World, demonstrates that Agile adoption is on the rise across banking firms. A large number of organizations are adopting Agile to juggle business priorities around accelerated software delivery, improved productivity and changing business priorities. The study also reveals that these banking and insurance firms are also investing heavily in the latest technologies around Cloud, Blockchain, AI, and IoT. To leverage the several approaches and many different entry points calls for a Masterchef @ Agile recipe for a successful Agile Transformation - involving the right combination of 'Five Dimensions' - Operating Model, Ways of Working, Architecture, Culture and Governance.
  • API Marketplace Platform to Drive Innovation and Digital Ecosystems Recorded: Sep 17 2019 28 mins
    Kiran Deshpande, Global Head, Presales, Cloud Apps, TCS | Bhavin Khambhadia, Head API Consulting & Solutions, Cloud Apps, TCS
    In today's hyper-competitive always connected world, banks have to continuously keep on re-defining their business models to sail the waves of digital disruption.

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  • Sustainable Synergy Savings on Mergers & Acquisitions Recorded: Sep 17 2019 32 mins
    Blake Hansen, Partner, Consulting, TCS
    Gaining cost synergies is a business imperative for all Merger & Acquisition deals.

    Investors and shareholders expect M&A deals to create increased financial value which come either from increased revenue or through improved cost basis operating model. While revenue and growth synergies are often only realized once integration is completed, cost synergies can be realized immediately after the deal closure. TCS will explore examples on how some of the world's largest enterprises have realized big and small savings opportunities and how to move from opportunity to the balance sheet.
  • What's Your Reality? AR, VR & Bringing Personal Interactions to Digital Banking Recorded: Sep 17 2019 29 mins
    Nisha Yohannan, Head of US Business, TCS Interactive | Howard Schargel Executive Creative Director, TCS Interactive
    How are VR and AR improving customer experience, and finally closing the gap between face-to-face advantages of in-branch banking and digital banking?

    With voice banking already being applied in business use cases, what is the future for this technology, and how do we overcome customer concerns that hinder adoption?

    Discover the answers through this session.
  • Reimagine Banking Due Diligence with Intelligent Process Automation Recorded: Sep 17 2019 31 mins
    Santha Subramoni, Head for Intelligent Process Automation, Automation & AI, TCS
    From regulatory compliance to risk mitigation, due diligence processes in today's financial institutions are a critical element of client on-boarding.

    A multinational investment bank and financial services company automated their manual process for scanning, classifying and reporting on news articles related to their clients (client hits) with an intelligent recommendation engine—reducing the processing time from 1 day to 2 hours, increasing accuracy of information classification and delivering more relevant content to the business teams. Discover their journey to intelligent customer data management.
  • Conversational Banking with AI: Pivoting Digital Transformation Recorded: Sep 17 2019 30 mins
    Anantha Sekar, Global Head, Conversational Experiences, TCS|R Sasirekha, Head - Technology Leadership Guild, TCS
    Blurring man-machine interaction boundaries with with truly personalised conversations.

    Digital adoption in banking is driving consumer demand for human-like conversations around services, information and consulting. Join this webinar session, to gain insights into real-life scenarios that highlight how conversational AI can enable contextual engagement, quicker resolution, better conversion of lead, simplify complex processes and improve customer experience.
TCS - Business and Technology Services
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How can enterprises propel their purpose and people forward while fueling profitability and growth? By harnessing deep business insights and the latest digital technologies such as AI, blockchain, analytics, cloud, and the Internet of Things in partnership with Tata Consultancy Services (TCS), the world’s leading companies are delivering positive outcomes for their customers, employees, partners and communities.

Discover the stories and the drivers of success.

Ask a question: BusinessAndTechnologyServices.Marketing@TCS.com

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  • Title: Conversational Banking with AI: Pivoting Digital Transformation
  • Live at: Sep 17 2019 10:30 am
  • Presented by: Anantha Sekar, Global Head, Conversational Experiences, TCS|R Sasirekha, Head - Technology Leadership Guild, TCS
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