Enterprises in the Business 4.0 era need to make commitments to operate purpose-driven ethical supply networks to create positive outcomes for their employees, business partners, communities and the environment. Discover how next-gen technologies such as blockchain can elevate supply network management and collaboration for delivering on purpose.
The largest kidney care company in the USA wanted to transform their patient care ecosystem through the ‘Clinic without Walls’ program. By leveraging a microservices-based, scalable and automated solution and mobile-first user experience, the facility-centric model has now been transformed into a role-based patient-centric care ecosystem.
Anantha P Sekar, Global Head, Conversational Experiences, TCS | R Sasirekha Head, Technology Leadership Guild, Conversationa
Advancements in conversational AI have enabled enterprises to be inclusive and ensure superior employee experience with efficiency and effectiveness. Gain insights into how this creates positive impact spanning diverse linguistic-ethnicity, special needs, multi-generational workforce, recruitment, mobile workforce, field force and corporate events.
From agriculture to healthcare, education to smart cities, organizations are harnessing big data with artificial intelligence to create a profound and sustainable impact on communities. Through this session, see how social enterprises have fostered a data-driven culture to accelerate social transformation.
A life sciences leader arrested end user attrition by leveraging TCS' API-based mobile app for patients and professionals. Learn how data integration across digital channels and CRM systems is helping drive more personalized, engaged customer experiences, fostering greater connectivity and loyalty.
In their journey to simplify a complex web landscape, a Canadian multinational media conglomerate leveraged TCS’ industry leading platform services to reimagine CX. Discover how the company is able to roll out their ‘first time right’ release with 65% automation and 95% compliance to regulatory needs, improving business outcomes.
Dr. Rajesh Srinivasan Business Head-IaaS & Cloud Consulting | Indu Malhotra Head, Cloud Strategy and Global CCC
A global retail chain is harnessing enterprise grade cloud to improve time to market and omni-channel experiences. Discover how the retailer leveraged Agile cloud infrastructure to provide ‘always-on’ capability, 30% lower operating costs, reduction in provisioning time from 48 hours to 15 minutes, and ~50% higher efficiency through automation.
Srimant Acharya, Head - Enterprise Vulnerability Management
In today's digital economy, hear how a global manufacturer uncovers blind spots and reduces security risk with a vulnerability management program through "risk-based prioritization.” With better prioritization and program governance, the remediation rate has grown to 290 vulnerabilities/month, fueling business growth with advanced risk management.
Traditional banks have access to rich customer data. But unless banks proactively leverage digital technologies and advanced analytics, the data fails to deliver ROI. Gain insights into how one bank is harnessing data with a Next Best Action approach to predict customer needs for personal loans and create a wealth of cross-selling opportunities.
Happy employees make happy customers. Automation and AI play a significant role in enabling employees to provide an ‘In the Moment’ experience at every touchpoint in the customer journey. Learn how intelligent automation elevates the role in delivering seamless customer experience.
Ted Schadler, VP, Principal Analyst, Forrester Research | Sunil Karkera, Global Head, TCS Interactive
In this age of digital disruption, it’s time to redefine customer experience by leveraging technology, behavioral economics, and innovative ideas. Firms that move beyond the front end to enterprise transformation will realize the benefits.
Join Forrester Research and TCS to discover how to deliver the digital experience your customers demand.
Telecom consumers demand proactive services. Digital orchestration is helping telcos reimagine customer journeys. Learn how a leading ANZ telco retained 51% market share, improved CX by 15 points and reduced cost-to-serve by over 50% leveraging TCS’ automated, analytics-driven, on the cloud, non-intrusive intelligent customer experience center.
Anantha Sekar, Global Head, Conversational Experiences, TCS | Sasirekha, Head - Technology Leadership Guild, TCS
Plagued with human-intensive customer service issues - lack of skills, absenteeism, attrition, human errors, prejudice, huge labor costs? Attend this webinar to understand how AI/IVA, can change your customer service capability from scarcity to abundance. Amaze and delight your customers by anticipating their needs and aligning with their goals.
Lori Putt, Global Integrated Senior Supply Chain Director, Dow Consumer Solutions | Manish Savla, Cognitive Business, TCS
Today’s Business 4.0 era demands enterprises deliver on agility. With customized products, complex buyer demands & legacy operation constraints, supply chain challenges are on the rise. Find out how Dow Consumer Solutions is harnessing abundance & leveraging ecosystem to deliver winning business outcomes.
Digital transformation is about applying a structured approach to harnessing abundance. Many CIOs are striving for this by automating crucial business process activities with a machine-first philosophy but are running into challenges. Learn three best practices for overcoming AI obstacles through relevant examples from industry-leading enterprises.
Rich Sherman, Senior Fellow, Global Supply Chain Practice & Center of Excellence, TCS
How are omnichannel fulfillment strategies disrupting traditional supply chains?
The supply chain is transforming to an Enterprise Supply Network - the foundation for Ecosystem Commerce built on the connected ecosystem paradigm. Executives must leverage Business 4.0 Enterprise Supply Network management and emerging Ecosystem Commerce Platforms.
Mainul Islam, Sales and Engineering Head, Oracle Analytics Practice, TCS
Following a merger between two engineering and construction companies, the new business entity needed to consolidate financial accounting to meet expectations for Day-1 reporting. Leveraging the abundance of technologies, an automated cloud-based financial platform and TCS' expertise enabled them to meet reporting expectations per schedule.
China's leading auto manufacturer fuels safety through connected cars.
By harnessing the abundance of data from sensors through microservices-based integration enabled by TCS' intelligent ecosystem integration platform for their connected cars program, the company aims to reduce human-error based accidents with an autonomous driving solution.
Leena Walavalkar, CTO, TCS Interactive | Prof. Hwee-Pink Tan, Associate Prof. of IT, Academic Director, SMU
Intelligent systems offer emerging market opportunities with enormous potential. The SHINESeniors project represents the power of a design-led approach to value creation to deliver hyperpersonalization through
•Intelligent systems evolution
•Design in agile business
•Adapting business, leadership and strategy to embrace technological change
How can enterprises propel their purpose and people forward while fueling profitability and growth? By harnessing deep business insights and the latest digital technologies such as AI, blockchain, analytics, cloud, and the Internet of Things in partnership with Tata Consultancy Services (TCS), the world’s leading companies are delivering positive outcomes for their customers, employees, partners and communities.
Discover the stories and the drivers of success.
Ask a question: BusinessAndTechnologyServices.Marketing@TCS.com
Driving an abundance mindset for Blockchain-powered Ecosystems of the FutureLakshminarasimhan (Lakshmi) Srinivasan, Global Head, Blockchain Services, TCS[[ webcastStartDate * 1000 | amDateFormat: 'MMM D YYYY h:mm a' ]]33 mins