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Intelligent Virtual Assistants: Paving the Way for CX Transformation

Plagued with human-intensive customer service issues - lack of skills, absenteeism, attrition, human errors, prejudice, huge labor costs? Attend this webinar to understand how AI/IVA, can change your customer service capability from scarcity to abundance. Amaze and delight your customers by anticipating their needs and aligning with their goals.
Recorded Nov 14 2019 30 mins
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Presented by
Anantha Sekar, Global Head, Conversational Experiences, TCS | Sasirekha, Head - Technology Leadership Guild, TCS
Presentation preview: Intelligent Virtual Assistants: Paving the Way for CX Transformation
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TCS - Business and Technology Services
Real experiences. Impactful insights.

How can enterprises propel their purpose and people forward while fueling profitability and growth? By harnessing deep business insights and the latest digital technologies such as AI, blockchain, analytics, cloud, and the Internet of Things in partnership with Tata Consultancy Services (TCS), the world’s leading companies are delivering positive outcomes for their customers, employees, partners and communities.

Discover the stories and the drivers of success.

Ask a question: BusinessAndTechnologyServices.Marketing@TCS.com

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  • Title: Intelligent Virtual Assistants: Paving the Way for CX Transformation
  • Live at: Nov 14 2019 4:00 pm
  • Presented by: Anantha Sekar, Global Head, Conversational Experiences, TCS | Sasirekha, Head - Technology Leadership Guild, TCS
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