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Enhancing Quality of Customer Experience (CX) to Scale Digital Presence

In their journey to simplify a complex web landscape, a Canadian multinational media conglomerate leveraged TCS’ industry leading platform services to reimagine CX. Discover how the company is able to roll out their ‘first time right’ release with 65% automation and 95% compliance to regulatory needs, improving business outcomes.
Live online Jan 29 4:30 pm UTC
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Presented by
Prabhakar Karamsetty, Global Head, Quality Engineering and Vimal Anand,CX Assurance – Product Partner,Quality Engineering TCS
Presentation preview: Enhancing Quality of Customer Experience (CX) to Scale Digital Presence
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TCS - Business and Technology Services
Real experiences. Impactful insights.

How can enterprises propel their purpose and people forward while fueling profitability and growth? By harnessing deep business insights and the latest digital technologies such as AI, blockchain, analytics, cloud, and the Internet of Things in partnership with Tata Consultancy Services (TCS), the world’s leading companies are delivering positive outcomes for their customers, employees, partners and communities.

Discover the stories and the drivers of success.

Ask a question: BusinessAndTechnologyServices.Marketing@TCS.com

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  • Title: Enhancing Quality of Customer Experience (CX) to Scale Digital Presence
  • Live at: Jan 29 2020 4:30 pm
  • Presented by: Prabhakar Karamsetty, Global Head, Quality Engineering and Vimal Anand,CX Assurance – Product Partner,Quality Engineering TCS
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