Augment Human Capability with Intelligent Automation for Superior ‘In Moment CX’

Presented by

Geetali Raj, Head, Solutions & Presales – Intelligent Process Automation, Automation & AI, TCS

About this talk

Happy employees make happy customers. Automation and AI play a significant role in enabling employees to provide an ‘In the Moment’ experience at every touchpoint in the customer journey. Learn how intelligent automation elevates the role in delivering seamless customer experience.

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Real experiences. Impactful insights. How can enterprises propel their purpose and people forward while fueling profitability and growth? By harnessing deep business insights and the latest digital technologies such as AI, blockchain, analytics, cloud, and the Internet of Things in partnership with Tata Consultancy Services (TCS), the world’s leading companies are delivering positive outcomes for their customers, employees, partners and communities. Discover the stories and the drivers of success. Ask a question: