CX Transformation Approach for Telcos Using Design Thinking and Machine First™

Presented by

Dhananjay Hegde, Industry Transformation Group Lead, Cognitive Business, Communications, Media and Information, TCS

About this talk

Digital orchestration is helping telcos reimagine customer journeys. Discover how leading telcos are setting the benchmark on reimagining customer experiences to retain market leadership, improve CX and reduce cost-to-serve by leveraging an automated, analytics-driven, on the cloud, non-intrusive intelligent customer experience center.

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Real experiences. Impactful insights. How can enterprises propel their purpose and people forward while fueling profitability and growth? By harnessing deep business insights and the latest digital technologies such as AI, blockchain, analytics, cloud, and the Internet of Things in partnership with Tata Consultancy Services (TCS), the world’s leading companies are delivering positive outcomes for their customers, employees, partners and communities. Discover the stories and the drivers of success. Ask a question: