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CX Transformation for a Leading Telco Using Design Thinking and Machine First™

Telecom consumers demand proactive services. Digital orchestration is helping telcos reimagine customer journeys. Learn how a leading ANZ telco retained 51% market share, improved CX by 15 points and reduced cost-to-serve by over 50% leveraging TCS’ automated, analytics-driven, on the cloud, non-intrusive intelligent customer experience center.
Live online Jan 29 12:30 pm UTC
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Presented by
Nitin Chhugani and Dhanraj KB, TCS
Presentation preview: CX Transformation for a Leading Telco Using Design Thinking and Machine First™
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TCS - Business and Technology Services
Real experiences. Impactful insights.

How can enterprises propel their purpose and people forward while fueling profitability and growth? By harnessing deep business insights and the latest digital technologies such as AI, blockchain, analytics, cloud, and the Internet of Things in partnership with Tata Consultancy Services (TCS), the world’s leading companies are delivering positive outcomes for their customers, employees, partners and communities.

Discover the stories and the drivers of success.

Ask a question: BusinessAndTechnologyServices.Marketing@TCS.com

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  • Title: CX Transformation for a Leading Telco Using Design Thinking and Machine First™
  • Live at: Jan 29 2020 12:30 pm
  • Presented by: Nitin Chhugani and Dhanraj KB, TCS
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