Inclusive Design for a Digital World

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Presented by

Tim Peters, Content Strategist, TCS Interactive

About this talk

Experiences designed for the majority no longer cut it. Learn how to build an inclusive customer experience that resonates and is not only inclusive but also accessible to all people. We’ll share key components of a strong CX experience, how to use new technologies to advance CX, and a view of where today’s global brands lie on the CX spectrum.
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Real experiences. Impactful insights. How can enterprises propel their purpose and people forward while fueling profitability and growth? By harnessing deep business insights and the latest digital technologies such as AI, blockchain, analytics, cloud, and the Internet of Things in partnership with Tata Consultancy Services (TCS), the world’s leading companies are delivering positive outcomes for their customers, employees, partners and communities. Discover the stories and the drivers of success. Ask a question: BusinessAndTechnologyServices.Marketing@TCS.com