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A Culture Shift from “Monitoring” to “Service Visibility” - Featuring: QTS

Digital transformation takes a lot more than just having the right tools and process improvement frameworks. QTS Data Centers defined a vision that shifts from reactive monitoring of device telemetry to proactive service visibility that enables scalable software-driven automation and human assistive features. To bring this vision to life, QTS created the Intelligent Services Engineering function – a new cross-functional scrum team of network, systems, monitoring and CMDB engineers focused on maximizing the value of the ScienceLogic platform. Building upon their foundation of industry-leading customer service, this journey reshaped their operations culture around innovation and collaboration. Join this webinar to learn more about their transformational journey.

In this session you will: 
• Understand the importance of building the right teams.
• Realize the importance of cross collaboration and training within an agile framework.
• Transform how you think about “monitoring” in the age of digital transformation.
• Learn the importance of building and sharing a clear vision and sharing it often.
• Gain insight into how maximizing the value of technology is intertwined with team culture.
Recorded Dec 9 2020 28 mins
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Presented by
Jeff Sangillo, VP of Technology Engineering & Operations & Jeremy Meeks, Sr. Mngr. of Intelligent Services Engineering - QTS
Presentation preview: A Culture Shift from “Monitoring” to “Service Visibility” - Featuring: QTS

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  • Where’s the AI/ML in ScienceLogic SL1? And How Does It Help Me? Jul 21 2021 4:00 pm UTC 60 mins
    Leslie Minnix-Wolfe - VP Prod. Marketing, Josh Borders - Sr Prod. Manager, Nicole Eickhoff - Data Scientist | ScienceLogic
    Trying to understand how to tap into AI/ML with ScienceLogic SL1? Join this session to learn how our building block approach leverages machine learning to isolate meaningful insights today and builds a foundation for enhanced service level monitoring tomorrow.

    In this session you will:

    -Understand ScienceLogic’s methodology for building robust and scalable AI/ML solutions
    -See how SL1 empowers you to leverage AI/ML without a heavy reliance on data scientists
    -Learn how data derived insights coupled with AI/ML anomaly detection will reveal a more complete picture of service health
  • How to Reduce the Demands on Ops Teams to Satisfy Security & Compliance Audits Jun 23 2021 3:00 pm UTC 45 mins
    Jeremy Sherwood, VP of Product, Opus Interactive & Leslie Minnix-Wolfe, VP of Product Marketing, ScienceLogic
    It’s not easy to work in compliance and risk management. Some institutions may treat compliance and risk as stand-alone departments, but the reality is that they intermingle with every other department—their systems, tools, and processes. As a result, security audits and compliance management are manual and time-consuming. What’s more, the requirements are ever-changing, which complicates your ability to gather and harvest data for evidence validation with auditors.

    Whether you are concerned about HIPPA, FEDRAMP, SOC-1, SOC-2, PCI-DSS, or any other standard, this session will demonstrate how to reduce compliance activities required for your auditing evidence. See how Opus Interactive built a managed service for making the process easier and automated with ScienceLogic SL1.

    In this session, you will:
    -Discover key use cases achieved by combining log management tools with ScienceLogic SL1
    -Understand the business benefits
    -Hear lessons learned, best practices, and how you can get started
  • Reduce MTTR by Automating Troubleshooting Recorded: May 20 2021 29 mins
    Ben Leyland, Principal Solutions Architect | ScienceLogic
    The effort to troubleshoot issues emerging from a heterogenous but inter-dependent IT environment often equates to finding a needle in a haystack. Datasets are disconnected leading to unmanageable event noise. Diagnosing issues simply results in war-room finger-pointing. And precious time is wasted on creating and updating incidents instead of focusing on resolution. The result is delayed resolution and ultimately, customer dissatisfaction. ScienceLogic can help you reduce MTTR by automating event triage, diagnostics, and enrichment in your data center. Join this session to learn how you can achieve up to 70% reduction in your manual troubleshooting efforts.

    In this webinar, you will learn how:
    • ScienceLogic automatically enriches incoming events with diagnostic data.
    • To troubleshoot issues automatically through three common use cases.
    • Combining event enrichment with incident automation can further reduce MTTR.
  • Why You Need AIOps Now More Than Ever - Featuring Experts from Forrester and EMA Recorded: May 6 2021 39 mins
    Rich Lane, Forrester Senior Analyst Serving Infrastructure and Operations & Dennis Nils Drogseth, EMA Vice President
    REPLAY: Why You Need AIOps Now More Than Ever - Featuring Experts from Forrester and EMA
    Previously Presented: November 11, 2020

    In the aftermath of COVID-19, rapid adoption of a “Digital First” strategy is driving business transformation, and increased investments in AIOps (Artificial Intelligence for IT Operations) solutions. The catalysts for driving this movement to AIOps are business agility and automated operations to deliver better digital experiences for employees, remote operations teams, and customers. However, the interpretation and application of AIOps varies widely across organizations. Like many organizations, are you trying to determine where and how to begin your journey? Which use cases to focus on? And how you measure progress and impact?

    To find out, join guests Rich Lane, Forrester Senior Analyst Serving Infrastructure and Operations Professionals, and Dennis Nils Drogseth, EMA Vice President in an interactive dialog as they share their latest research findings and reveal the motivations shaping AIOps initiatives, strategies, and impact.

    They will discuss:
    • Key problems for the business to solve with AIOps.
    • The capabilities required to solve them.
    • Recommendations for measuring progress and impact.
  • Paving the Path to AIOps in a Hybrid Cloud World Recorded: Apr 21 2021 32 mins
    Leslie Minnix-Wolfe, Vice President, Product Marketing & Raj Patnam, Vice President, Global Solutions | ScienceLogic
    I&O is shifting from device to service-centric monitoring and observability to understand and avoid critical service-impacting outages. This shift lays the foundation for intelligence-driven automations resulting in increased agility, superior customer, and employee experiences. But in this rapidly transforming digital world, how is one supposed to establish—and maintain— real-time service visibility across a mix of legacy, modern, and hybrid cloud environments?

    In this session, you will learn to:
    • Accelerate root cause analysis to improve customer and employee experiences
    • Lay the groundwork for intelligence-driven automated I&O or AIOps
    • Understand the impact of application and infrastructure on business outcomes
  • Behavioral Correlation Delivers on the Promise of AIOps Recorded: Mar 24 2021 35 mins
    Leslie Minnix-Wolfe, Vice President, Product Marketing & Russ Elsner, Senior Director, Product Management | ScienceLogic
    The complexity of today’s modern IT technology stack is forcing successful organizations to adopt a modern and intelligent approach to root cause analysis (RCA) and incident resolution. Behavioral Correlation helps IT operations teams shift from device-centric to service-centric management. Further, it allows the application of machine learning to accelerate RCA and proactively avoid service impacting outages—advancing you on your journey to AIOps.

    In this session, you will gain insight into how SL1 leverages machine learning and service topology to:
    • Find hidden performance issues (anomalies) at scale
    • Correlate events and anomalies to mitigate real-time service impact
    • Accelerate root-cause analysis
    • Recommend actions for operators to respond to issues
  • Build Your Own Infrastructure Monitoring with Low-Code Secure Shell Recorded: Feb 24 2021 17 mins
    Harrison Obiorah, Associate Product Manager & Mark Gilbaugh, Product Marketing Manager | ScienceLogic
    The modern IT ecosystem is comprised of heterogenous modern and legacy technology tools that don’t often talk to each other and are accessed by remote contractors, outsourcers, consultants, and other trusted third parties. The result is a fragmented ecosystem where data sits in disconnected data puddles inhibiting secure cross-domain modernization efforts. The ScienceLogic SL1 platform enables you to bring in and fuse data from across your ecosystem via integrations powered by industry standard protocols like SSH and REST API. For example, the SSH (Secure Shell) PowerPack gives you the flexibility to connect the SL1 open platform to almost any technology that supports SSH, a leading standard interface for many off-the-shelf solutions to expose their data.

    Join this webinar and view a live demo to see how you can expand your data lake to collect data from across your ecosystem, and power cross-domain analytics and automations.

    In this webinar, you will:
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    • See a live demonstration of building SSH-based dynamic apps.
    • Learn best practices for using the SSH PowerPack to build your own applications.
  • Accelerate Automated Operations with Low-Code Recorded: Jan 21 2021 45 mins
    Nagender Vedula, Sr. Dir. of Product Management & Frank Sun, Product Manager | ScienceLogic
    Automations are the hallmark of AIOps. But automating workflows, especially across multiple domains often requires custom scripting to stitch together heterogenous datasets and workflows. This places additional burden on the select few skilled resources and stifles business transformation and modernization efforts. ScienceLogic solves this by providing a low-code authoring toolkit that makes it easier for IT professionals to build workflows for automating, remediating, and building solutions to bridge to external systems.


    Join this webinar to learn more about:
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    • Using Builder, a new tool for IT professionals.
    • Designing simple to complex automations for routine IT operations.
    • Using 300+ out-of-the-box processes to remediate IT scenarios and failure conditions.
  • Clearing the Path for Automated Operations: Finding the Value in AIOps Recorded: Dec 16 2020 48 mins
    Brian Amaro, PMP, Sr. Director, Global Solutions, ScienceLogic
    Automation isn’t just a technology problem. It’s a people, process and tool problem. How do you get cross-functional alignment to enable automations?

    In this session you will learn how 3 very different organizations—an MSP, a Utilities provider, and a Fortune 500 CPG enterprise—engaged ScienceLogic as a consultative partner to define and deliver clear operational & business outcomes. Understand how they leveraged ScienceLogic’s SL1 platform to increase cross-functional collaboration and shift to a culture of innovation to achieve > 60% reductions in Incidents, >25% in MTTR and a 50% reduction in out of hours incidents.

    In this webinar you will:
    • Learn how a global CPG customer mapped and modeled their core Order to Cash business service. Understand how this helped them reduce their MTTR & minimize outages to keep the delivery of fizzy beverages moving and revenue flowing.
    • See why, through clear objective setting, Salt River Project consolidated their tooling by a factor of 4:1 and eliminated data inconsistencies.
    • Learn how NetDesign unlocked latent value from ServiceNow to demonstrate quantifiable savings in operations.
    • Understand the step by step process to goal visualization and journey mapping.
  • A Culture Shift from “Monitoring” to “Service Visibility” - Featuring: QTS Recorded: Dec 9 2020 28 mins
    Jeff Sangillo, VP of Technology Engineering & Operations & Jeremy Meeks, Sr. Mngr. of Intelligent Services Engineering - QTS
    Digital transformation takes a lot more than just having the right tools and process improvement frameworks. QTS Data Centers defined a vision that shifts from reactive monitoring of device telemetry to proactive service visibility that enables scalable software-driven automation and human assistive features. To bring this vision to life, QTS created the Intelligent Services Engineering function – a new cross-functional scrum team of network, systems, monitoring and CMDB engineers focused on maximizing the value of the ScienceLogic platform. Building upon their foundation of industry-leading customer service, this journey reshaped their operations culture around innovation and collaboration. Join this webinar to learn more about their transformational journey.

    In this session you will: 
    • Understand the importance of building the right teams.
    • Realize the importance of cross collaboration and training within an agile framework.
    • Transform how you think about “monitoring” in the age of digital transformation.
    • Learn the importance of building and sharing a clear vision and sharing it often.
    • Gain insight into how maximizing the value of technology is intertwined with team culture.
  • Why You Need AIOps Now More Than Ever - Featuring Experts from Forrester and EMA Recorded: Nov 11 2020 39 mins
    Rich Lane, Forrester Senior Analyst Serving Infrastructure and Operations & Dennis Nils Drogseth, EMA Vice President
    In the aftermath of COVID-19, rapid adoption of a “Digital First” strategy is driving business transformation, and increased investments in AIOps (Artificial Intelligence for IT Operations) solutions. The catalysts for driving this movement to AIOps are business agility and automated operations to deliver better digital experiences for employees, remote operations teams, and customers. However, the interpretation and application of AIOps varies widely across organizations. Like many organizations, are you trying to determine where and how to begin your journey? Which use cases to focus on? And how you measure progress and impact?

    To find out, join guests Rich Lane, Forrester Senior Analyst Serving Infrastructure and Operations Professionals, and Dennis Nils Drogseth, EMA Vice President in an interactive dialog as they share their latest research findings and reveal the motivations shaping AIOps initiatives, strategies, and impact.

    They will discuss:
    • Key problems for the business to solve with AIOps.
    • The capabilities required to solve them.
    • Recommendations for measuring progress and impact.
  • A Step-By-Step Guide for Designing Business Services Recorded: Oct 22 2020 37 mins
    Jonathan Chivers, Senior Solution Consultant, ScienceLogic
    Managing Business Services holistically is undoubtedly the need of the hour in an increasingly complex, hybrid IT environment. But getting started with designing your services can be a tricky proposition. Where do you begin? Service topologies and their impact on end-user experience are often not well understood. The resulting services miss the mark in empowering you with the information you need to manage the health, availability and risk of your services effectively. But it doesn’t have to be so complicated.

    Join this session to learn a step-by-step approach for building and monitoring your business services.

    In this session you will:
    • Learn the steps for building and monitoring business services.
    • Understand core benefits of adopting a service-aware approach.
    • Discuss common mistakes, pitfalls, and traps.
  • Best Practices for Automated Operations with AIOps Recorded: Oct 20 2020 21 mins
    Clive Spanswick, EMEA SVP | ScienceLogic
    Automation isn’t just a technology problem. It’s a people, process and tool problem. How do you get cross-functional alignment to enable automations?
    In this session you will learn how 3 very different organizations—an MSP, a Utilities provider, and a Fortune 500 CPG enterprise—engaged ScienceLogic as a consultative partner to define and deliver clear operational & business outcomes. Understand how, through the smart deployment of SL1, they achieved > 60% reductions in Incidents, >25% in MTTR and a 50% reduction in out of hours incidents.
  • Cisco IT: A Transformational Journey to AIOps Recorded: Oct 7 2020 30 mins
    Becky Ransdell, Senior Product Manager, Cisco IT
    When your digital platform is the lifeline of the core business serving a run-rate of $2M/min, the role of IT Ops matters! In this Part 2 of Cisco’s Digital Transformation Journey webinar series, Cisco shares continued progress made towards achieving AIOps and lessons learned with practical insights on services enabled, services planned, and the underpinning architectural evolution towards a next generation service assurance architecture.

    View Part 1 of this series, Cisco IT: A Transformational Journey to Multi-Cloud Operations, on the ScienceLogic BrightTALK Channel.

    In this session, you will:
    • Hear Cisco IT’s multi-year journey & key insights.
    • Discover key use cases for accelerating automations and enabling cloud monitoring.
    • Understand how Cisco is moving towards a unified solution for next-gen service assurance.
    • Learn what Cisco has planned for AIOps in the data management space.
  • Avoid Service Outages with AIOps Recorded: Sep 16 2020 36 mins
    Russ Elsner, Senior Director, Product Management & Leslie Minnix-Wolfe, Senior Director, Product Marketing | ScienceLogic
    The complexity of today’s modern IT technology stack has exploded. The transition from a device-centric to a service-centric approach is a key aspect of dealing with this complexity. Join this webinar to find out how ScienceLogic is applying AI/ML to our end-to-end service topology to help customers speed RCA, proactively plan for resources, and avert risk—major steps along the path to AIOps.

    In this session you will gain insight into how SL1 leverages ML and topology to:
    • Assess service health for real-time operational visibility.
    • Automatically correlate events and performance issues to service degradation.
    • Rapidly improve root-cause analysis.
    • Power new workflows to deliver on the promise of AIOps.
  • Monitoring-as-a-Service: Driving ITOps to Checkered-flag Business Outcomes Recorded: Aug 18 2020 30 mins
    James Hunnybourne, Head of Sales, Softcat & Andy Barron, Service Development Manager, Softcat
    Just like hundreds of sensors drive Formula 1 race cars to checkered-flag victories, hybrid IT environments fully instrumented with ScienceLogic SL1 can generate similar outcomes.

    Join this webinar to learn how Enterprise ITOps teams and MSP service delivery teams can leverage contextualized data insights, analysis, and efficiency to deliver winning business outcomes on a real-time basis. James Hunnybourne and Andy Barron will discuss how Softcat developed differentiated monitoring services, powered by SL1 and an AIOps strategy.

    In this webinar, you will:
    • Learn best practices for high-speed remediation in highly instrumented data-intensive IT environments.
    • Learn about the importance of contextualized data.
    • Understand how to identify your best prospects (and those to avoid) when selling Monitoring as a Service.
    • Gain insights into monitoring service tiers that support Enterprise needs.
  • Reduce MTTR by Automating Troubleshooting Recorded: Jul 28 2020 29 mins
    Ben Leyland, Principal Solutions Architect | ScienceLogic
    The effort to troubleshoot issues emerging from a heterogenous but inter-dependent IT environment often equates to finding a needle in a haystack. Datasets are disconnected leading to unmanageable event noise. Diagnosing issues simply results in war-room finger-pointing. And precious time is wasted on creating and updating incidents instead of focusing on resolution. The result is delayed resolution and ultimately, customer dissatisfaction. ScienceLogic can help you reduce MTTR by automating event triage, diagnostics, and enrichment in your data center. Join this session to learn how you can achieve up to 70% reduction in your manual troubleshooting efforts.

    In this webinar, you will learn how:
    • ScienceLogic automatically enriches incoming events with diagnostic data.
    • To troubleshoot issues automatically through three common use cases.
    • Combining event enrichment with incident automation can further reduce MTTR.
  • REST Easy. Collect Data From Across Your IT Ecosystem Recorded: Jul 21 2020 32 mins
    Taylor Johnson, PowerPack Product Owner | ScienceLogic
    The modern IT ecosystem is comprised of heterogenous modern and legacy technology tools that don’t often talk to each other. The result is a fragmented ecosystem where data sits in disconnected data puddles inhibiting cross-domain modernization efforts. The ScienceLogic Universal REST PowerPack gives you the flexibility to connect the SL1 open platform to almost any technology that supports RESTful APIs, a leading standard interface for many off-the-shelf solutions to expose their data. Join this webinar and view a live demo to see how you can expand your data lake to collect data from across your ecosystem, and power cross-domain analytics and automations.

    In this webinar, you will:
    • Explore use cases for using the Universal REST PowerPack.
    • See a live demonstration of building REST-based dynamic apps.
    • Learn best practices for using the Universal REST PowerPack to build your own applications.
  • A Step-By-Step Guide for Designing Business Services Recorded: Jul 1 2020 38 mins
    Jonathan Chivers, Senior Solution Consultant, ScienceLogic
    Managing Business Services holistically is undoubtedly the need of the hour in an increasingly complex, hybrid IT environment. But getting started with designing your services can be a tricky proposition. Where do you begin? Service topologies and their impact on end-user experience are often not well understood. The resulting services miss the mark in empowering you with the information you need to manage the health, availability and risk of your services effectively. But it doesn’t have to be so complicated.

    Join this session to learn a step-by-step approach for building and monitoring your business services.

    In this session you will:
    • Learn the steps for building and monitoring business services.
    • Understand core benefits of adopting a service-aware approach.
    • Discuss common mistakes, pitfalls, and traps.
  • Cisco & ScienceLogic: Transform ITOps to AIOps for Hybrid Cloud Recorded: Jun 24 2020 26 mins
    Raj Patnam, Vice President Global Solutions, ScienceLogic
    Maintaining optimal health of your critical applications and services with a modern IT estate is hard. When complex architectures converge with containers and microservices in multi-cloud and hybrid environments, IT Operations teams struggle to keep up with the pace of change. AIOps helps mitigate this complexity and enables a new, holistic, and automated approach to managing IT Operations. This session will discuss how Cisco’s customers can leverage ScienceLogic to ensure higher service availability by quick instantiation of their Day 2 operations and automated issue diagnostics and resolution with AIOps.

    In this webinar you will learn:
    • What is AIOps?
    • Key AIOps use cases that help IT drive business outcomes, e.g., Improving Business Service Health, Automated Troubleshooting & Remediation, and CMDB Synchronization.
    • How ScienceLogic enables Day 2 operations for your data center stack including Cisco technologies like ACI, UCS, Nexus, and HyperFlex.
The Automation Engine for AIOps
ScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to resolve and predict problems faster in a digital, ephemeral world. Its solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation. Trusted by thousands of organizations, ScienceLogic’s technology was designed for the rigorous security requirements of United States Department of Defense, proven for scale by the world’s largest service providers, and optimized for the needs of large enterprises.

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  • Title: A Culture Shift from “Monitoring” to “Service Visibility” - Featuring: QTS
  • Live at: Dec 9 2020 5:00 pm
  • Presented by: Jeff Sangillo, VP of Technology Engineering & Operations & Jeremy Meeks, Sr. Mngr. of Intelligent Services Engineering - QTS
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