A Culture Shift from “Monitoring” to “Service Visibility” - Featuring: QTS

Presented by

Jeff Sangillo, VP of Technology Engineering & Operations & Jeremy Meeks, Sr. Mngr. of Intelligent Services Engineering - QTS

About this talk

Digital transformation takes a lot more than just having the right tools and process improvement frameworks. QTS Data Centers defined a vision that shifts from reactive monitoring of device telemetry to proactive service visibility that enables scalable software-driven automation and human assistive features. To bring this vision to life, QTS created the Intelligent Services Engineering function – a new cross-functional scrum team of network, systems, monitoring and CMDB engineers focused on maximizing the value of the ScienceLogic platform. Building upon their foundation of industry-leading customer service, this journey reshaped their operations culture around innovation and collaboration. Join this webinar to learn more about their transformational journey. In this session you will:  • Understand the importance of building the right teams. • Realize the importance of cross collaboration and training within an agile framework. • Transform how you think about “monitoring” in the age of digital transformation. • Learn the importance of building and sharing a clear vision and sharing it often. • Gain insight into how maximizing the value of technology is intertwined with team culture.
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ScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to predict and resolve problems faster in a digital, ephemeral world. Its IT infrastructure monitoring and AIOps solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation. Trusted by thousands of organizations, ScienceLogic’s technology was designed for the rigorous security requirements of United States Department of Defense, proven for scale by the world’s largest service providers, and optimized for the needs of large enterprises.