How to Achieve 80% Automation for Ticketing and Routing

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Presented by

Doug James, Head of Transformation Office | NetDesign & Ken Vanderweel, Product Marketing Director | ScienceLogic

About this talk

**AIOps Webinar Series** This session is the last in a series of four webinars that outline a typical journey to automated operations or AIOps. While we encourage you to attend all four sessions, this webinar can also be enjoyed on it's own. As customer demands and competitor’s responses continue to accelerate, businesses must also change faster. Leading IT teams are investing in IT process and workflow automation to redirect IT staff from routine manual activities to resolve incidents faster and enable IT to respond faster to changes in the market and seize new business opportunities. Join this session to learn how NetDesign, a market leading managed service provider in Denmark, is partnering with ScienceLogic as they pursue a continuous improvement strategy to make their IT processes fast, efficient, and automated. In this session, you will: • Learn why and how NetDesign implemented a strategy for continuous improvement to drive better business and customer outcomes • See outcomes NetDesign has achieved in the last year by leveraging SL1 Workflow Automation and the SL1 Automation Library to diagnose and resolve incidents faster • Hear lessons learned and best practices • Know how you can get started

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ScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to predict and resolve problems faster in a digital, ephemeral world. Its IT infrastructure monitoring and AIOps solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation. Trusted by thousands of organizations, ScienceLogic’s technology was designed for the rigorous security requirements of United States Department of Defense, proven for scale by the world’s largest service providers, and optimized for the needs of large enterprises.