Make Manual ITSM a Thing of the Past with SL1

Presented by

Frank Sun, Senior Product Manager & Eric Hian-Cheong, Product Marketing Manager | ScienceLogic

About this talk

About this Webinar: Tight integration of IT operations management (ITOM) and IT Service Management (ITSM) toolsets and the data that moves through them is a core and necessary part of keeping IT services healthy and running. With the pace of business and customer preferences changing faster than ever—manual, ad-hoc processes and workflows no longer cut it. Join this session to hear how ScienceLogic integrates bi-directionally with ServiceNow to help you break free of manual ITSM workflows. ScienceLogic product experts will share how Cisco CMS uses ScienceLogic and ServiceNow to keep pace with their growing organization, stay agile, and keep focused on more important, impactful work. In this session, you will: • Learn what’s new in the ScienceLogic-ServiceNow integration, including business service synchronization and case management • Understand how the ServiceNow Graph Connector eases automation of ITSM workflows • Hear how Cisco CMS is automating ITSM workflows with SL1 • Explore what is on the horizon for expanding your ITSM ecosystem

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ScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to predict and resolve problems faster in a digital, ephemeral world. Its IT infrastructure monitoring and AIOps solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation. Trusted by thousands of organizations, ScienceLogic’s technology was designed for the rigorous security requirements of United States Department of Defense, proven for scale by the world’s largest service providers, and optimized for the needs of large enterprises.