Why, When, and How to Design Business Services with ScienceLogic

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Presented by

Jonathan Chivers, Senior Director of Services and Vidhi Bhansali​, Product Marketing Director | ScienceLogic

About this talk

IT leaders get that they need to shift from a device-centric to a more comprehensive service-centric mode of operation to keep up with a dynamic and fast-paced business environment. But getting started with designing business services can be a tricky proposition. Where do you begin? Service topologies and their impact on end-user experience are often not well understood. The resulting services miss the mark in empowering you with the information you need to manage the health, availability, and risk of your business services effectively. But it doesn’t have to be so complicated. Join this session to learn a step-by-step approach for designing and implementing business services. In this session, you will: • Learn the why, when, and how for designing and implementing business services • Learn how to implement service monitoring within SL1 • Discuss common mistakes, pitfalls, and traps

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ScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to predict and resolve problems faster in a digital, ephemeral world. Its IT infrastructure monitoring and AIOps solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation. Trusted by thousands of organizations, ScienceLogic’s technology was designed for the rigorous security requirements of United States Department of Defense, proven for scale by the world’s largest service providers, and optimized for the needs of large enterprises.