Throw out the Manual: Automate ITSM Workflows to Save Time & Digitally Transform

Presented by

Apurva Birala, Product Manager, Eric Hian-Cheong, Sr. Solutions Marketing Manager | ScienceLogic

About this talk

How much time would it save your organization if you didn’t have to manually create, populate, or route tickets? Or manually update your CMDB? In this session, we’ll look at how SL1 does just that and more – automating workflows between SL1 and ServiceNow to reduce manual work and propel your digital transformation. Whether you are a long-time customer or new to ScienceLogic and ServiceNow, we’ll explore new capabilities and use cases between SL1 and ServiceNow, as well as additional ITSM tool integrations—with Atlassian Jira, Infoblox, and more—all designed to give you even greater flexibility and choice. In this session, you will: -See how SL1 automates seven ITSM workflows with ServiceNow, including incident, case, change, service request, CMDB management, and more -Learn how we continue to support ServiceNow while extending our support to other popular ITSM and Inventory tools -Hear what’s new and what’s on the near-term roadmap
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ScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to predict and resolve problems faster in a digital, ephemeral world. Its IT infrastructure monitoring and AIOps solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation. Trusted by thousands of organizations, ScienceLogic’s technology was designed for the rigorous security requirements of United States Department of Defense, proven for scale by the world’s largest service providers, and optimized for the needs of large enterprises.