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The Future of ITSM is Autonomous: How ScienceLogic and ServiceNow Power Intelligent Service Operations

Presented by

Brian Amaro, Vice President, ScienceLogic

About this talk

The next era of ITSM is powered by real-time observability, AI-enriched context, and autonomous operations. In this webinar, join ScienceLogic experts as they explore how our integration with ServiceNow and other ITSM platforms enables intelligent, closed-loop workflows that eliminate noise, accelerate root cause identification, and align IT with business priorities. Learn how ScienceLogic’s observability platform delivers real-time, enriched topology and event data to fuel automation, improve CMDB accuracy, and support proactive service restoration. We’ll also share how organizations are using these capabilities to move from reactive IT to Autonomous IT, scaling operations without scaling headcount.
ScienceLogic

ScienceLogic

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Intelligence that Accelerates
ScienceLogic delivers intelligence that accelerates through service-centric observability, AI-driven operations, and intelligent automation. Trusted by enterprises, service providers, and government agencies worldwide, our platform unifies visibility and intelligence with Agentic AI so teams can move from understanding problems to resolving them with greater speed and precision. Founded in 2003, ScienceLogic serves hundreds of customers globally and is recognized as a Leader in The Forrester Wave™: AIOps Platforms, Q2 2025 ” and recognized as a Visionary in the 2025 Gartner® Magic Quadrant™ for Observability Platforms.
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