Name: The Future of ITSM is Autonomous: How ScienceLogic and ServiceNow Power Intelligent Service Operations
Start: 2025-05-28T15:00:00Z
End: 2025-05-28T15:00:37.000Z
Location: BrightTALK
Rating: 4

ScienceLogic delivers intelligence that accelerates through service-centric observability, AI-driven operations, and intelligent automation. Trusted by enterprises, service providers, and government agencies worldwide, our platform unifies visibility and intelligence with Agentic AI so teams can move from understanding problems to resolving them with greater speed and precision. Founded in 2003, ScienceLogic serves hundreds of customers globally and is recognized as a Leader in The Forrester Wave™: AIOps Platforms, Q2 2025 ” and recognized as a Visionary in the 2025 Gartner® Magic Quadrant™ for Observability Platforms.

The maturity of any Site Reliability Engineering (SRE) team is defined by its ability to proactively prepare for incidents and recover from them swiftly. At ScienceLogic, the SRE team is pioneering a transformative approach to modernize the SaaS Incident Response process by integrating the advanced capabilities of the ScienceLogic Skylar AI offering. Join us to uncover how this cutting-edge approach is setting a new benchmark in SaaS incident response resulting in improved reliability, responsiveness, and resilience.

Transforming Incident Response with Skylar AI

Observability is shifting from a collection of tools into a true operating model for running digital services at scale. For MSPs, that means delivering consistent, high-margin services across many customers. For enterprises, it means reducing risk, speeding resolution, and keeping complex environments reliable without ballooning headcount. In this lightning session, we’ll unpack the biggest forces shaping observability in 2026—how automation, standardization, cost governance, and platform expectations are evolving—and what those shifts mean for your roadmap, evaluation criteria, and service strategy. You’ll leave with a clear picture of where the market is heading and a few practical moves you can start making now to stay ahead by January 2026.

The 2026 Observability Operating Model: What MSPs and Enterprises Need Next

IT leaders face mounting pressure to modernize while balancing legacy tools, rising risks, and complex vendor models. True success goes beyond cost savings it’s about creating a secure, flexible foundation that accelerates value. 

Join ScienceLogic experts for a tactical session on building and executing a migration roadmap that reduces risk, strengthens compliance, and delivers value from day one. You’ll see how risk-free parallel deployment ensures business continuity and real-world proof, including how one organization onboarded 6,000 devices in just 24 hours! 

We’ll share best practices with the ScienceLogic AI Platform, highlight the Skylar AI Suite, and show how our R&D investments are shaping the future of Observability and AIOps. Discover why Gartner named ScienceLogic a Visionary in the Q3 2025 Magic Quadrant for Observability Platforms and explore your risk-free migration options.

Future-Ready IT: Secure Migration, Faster Value, and Smarter Operations

In today’s crowded MSP market, standing out means delivering flawless, always-on service experiences. Customers expect zero downtime, proactive communication, and seamless operations—and meeting those expectations requires more than just visibility into customer environments. 

Modern AI-powered monitoring platforms give MSPs the edge they need: predicting and preventing issues before they disrupt service, consolidating tools to reduce operational complexity, and freeing technical teams to focus on high-value innovation. 

Join CRN host Kena Johnson, Douglas James, VP of Solutions and Ecosystem at ScienceLogic, and Ellen Daniel, Senior Content Strategist at The Channel Company, as they unpack the latest CRN research on MSP management complexity. You’ll discover how to adopt next-gen AI monitoring, reduce noise and MTTR, and see how ScienceLogic’s Skylar AI helps scale services—without scaling costs.

Solving MSP Complexity: Practical Insights + AI Solutions

Join ScienceLogic’s Eric Chambers, Jared Hensle, and Patrick Hubbard for a fast-paced, live walkthrough of how Skylar Analytics turns ScienceLogic observability data into meaningful, shareable insights. See predictions and anomaly detection in action, surfacing patterns and potential issues before they become problems. Kick-start your analytics journey with the new Dashboard Bundle—curated, out-of-the-box views that make your team effective on day one. 

You’ll learn how to: 
- Bring your business data into Skylar and build dashboards tailored to your priorities without heavy lifting. 
- Export Skylar insights into your favorite BI tools for deeper analysis. 
- Spot opportunities and risks early with always-on predictions and anomaly detection. 

Whether you’re in IT or on the business side, you’ll see how easy it is to integrate, customize, and share insights that guide smarter, faster decisions.

From Insights to Impact: Skylar Analytics in Motion

What does it take to move from traditional monitoring to truly autonomous operations? In this exclusive conversation hosted by theCUBE, ScienceLogic executives unpack the future of observability and why it matters now more than ever. 

With the company recently named a Visionary in the 2025 Gartner® Magic Quadrant™ for Observability Platforms, they explore how ScienceLogic is leading the shift from reactive monitoring to intelligent, service-centric operations. They break down what makes Skylar AI different — and how agentic AI and real-time automation are enabling IT teams to move beyond visibility to action. 

Watch to learn how ScienceLogic is helping global enterprises rethink infrastructure management across hybrid, cloud, and edge environments. Discover how unified observability, automation, and machine reasoning are empowering organizations to scale operations, reduce risk, and accelerate business outcomes. 

Watch now to discover: 
- Why Skylar AI’s agentic capabilities are redefining observability in the AI era 
- How service-centric operations enable smarter decisions at machine speed 
- What it takes to scale autonomous IT across complex enterprise environments 
- Why ScienceLogic’s unified platform is built for both today’s demands and tomorrow’s innovation

From Observability to Autonomy: How ScienceLogic is Powering the Future of Intelligent IT Operations

Your network may look healthy but underneath the surface, hidden risks like outdated backups, manual processes, and config drift could be putting your uptime, compliance, and sanity at risk.  

Join us for a practical, fast-paced session on how Restorepoint helps IT teams automate their most time-consuming network tasks while drastically improving their ability to respond to outages, failed changes, and audits.  

We’ll show you how teams are eliminating recovery gaps and reclaiming hours each week with hands-off config management that just works.  

Key Takeaways:  
- See the Risk You’re Not Seeing: Real-world examples of how manual config practices lead to hidden vulnerabilities — and what to do about it  
- Stop Wasting Time on Repetitive Tasks: Learn how Restorepoint automates backups, rollback, and device tracking across 100+ vendors  
- Watch It in Action: A live walkthrough of key Restorepoint use cases

Start Your Free Restorepoint Trial: 
https://sciencelogic.com/get-free-trial

Reliance and Compliance: Eliminate Hidden Risks in your Network and Reclaim 20+ Hours a Month

In today’s high-stakes government IT environments, visibility is non-negotiable. Join ScienceLogic experts Lee Koepping and Bob Taylor as they break down how SL1 delivers mission-grade observability designed for compliance, control, and operational confidence. Whether you operate in Defense, Intelligence, or Civilian sectors, you’ll learn how ScienceLogic enables global agencies to confidently meet mission requirements without compromise.  

Discover how SL1 supports secure, compliant, and efficient IT operations at scale, with certified interoperability across the most demanding public sector environments including FedRAMP and DoDIN APL certifications. This session unpacks how real-time insights can empower your mission and make compliance an outcome, not an obstacle.  

Key Takeaways  

Capabilities Overview: A guided walkthrough on how SL1 drives operational control and visibility at scale. 

Compliance & Confidence Built-In: Learn how SL1 supports compliance and mission readiness with unparalleled visibility and control. 

Proven, Certified, Trusted: Understand why SL1 is uniquely positioned with both FedRAMP and DoDIN APL certifications.

Mission-Grade Visibility for Secure Government ITOps: Achieve Compliance and Control with ScienceLogic

Join us for an exclusive webinar in partnership with Carahsoft, where we'll explore how AI is transforming enterprise monitoring, automating workflows, and providing real-time IT service visibility. 

Webinar Highlights: 
- ScienceLogic AI vision - Introducing Skylar AI 
- AI-Driven Workflow Automation & Efficiency for Root Cause 
- Enhanced Visibility Leveraging Anomalies, Predictive Analysis, and Data Sharing
- AI Driven, Curated Automation, and Suggestive IT Operations

Generative AI for ITOps

Join ScienceLogic and Carlos Casanova, lead analyst of The Forrester Wave: AIOps Q2 2025 for an exclusive deep dive into how Agentic AI is transforming the future of IT operations. In this session, we’ll explore how autonomous agents are enabling real-time, intelligent decision-making—reshaping what it means to lead in the AIOps and Observability space. Designed for IT leaders and practitioners, this webinar will unpack the strategic implications of Agentic AI and provide actionable insights into building resilient, self-healing IT environments that align with your business goals. Discover why forward-thinking organizations are doubling down on AIOps, and how to evaluate leadership in this evolving space.

The Rise of Agentic AI: Redefining AIOps Leadership in a Complex IT Landscape

Join us for an exclusive webinar, in partnership with Carahsoft, where Lee Koepping, Vice President at ScienceLogic, will explore how AI is reshaping IT operations for public sector organizations. We’ll be diving into the future of IT operations. 
Don’t miss out on the opportunity to transform your IT strategy with AI-driven insights.

Revolutionize IT Operations with AI

Are you tired of manually managing the chaos of IT operations? It’s time to stop playing a losing hand. Join our webinar, "Stack the Deck in Your Favor," and discover how ScienceLogic’s AI-driven automation transforms IT operations for managed service providers. 
We'll show you how to expand your services without adding headcount, cut operational costs by 60%, and deliver exceptional customer experiences—all while staying several steps ahead of every IT challenge. From predictive analytics to auto-remediation, learn how to turn a full house of IT problems into a royal flush of solutions.

Stack the Deck in Your Favor: Automation for MSP Excellence

Compliance doesn’t have to be complicated. Explore how integrating compliance into your network security keeps your policies airtight and your infrastructure secure. Say goodbye to compliance chaos!

Start Your Free Restorepoint Trial:
https://sciencelogic.com/get-free-trial

Compliance Meets Security - No Drama Required

Private equity acquisitions are shaking up the IT landscape, triggering sudden price hikes, shrinking support, and leaving IT leaders scrambling for budget continuity. If your IT monitoring costs and roadmaps are now uncertain, this session is for you. 

Join us for a candid conversation on how technical and business leaders are responding to abrupt renewal demands, shifting license terms, and declining roadmap clarity. You’ll learn how organizations are regaining control over their IT operations with platforms designed for cost efficiency, security, and scale—without surprise changes. 

This webinar offers practical insights from companies who’ve replaced legacy platforms and are now operating with stable, secure, and modern observability foundations.

Uncertainty in the Market: Impact of Acquisitions and How to Regain IT Operations Control

The next era of ITSM is powered by real-time observability, AI-enriched context, and autonomous operations. In this webinar, join ScienceLogic experts as they explore how our integration with ServiceNow and other ITSM platforms enables intelligent, closed-loop workflows that eliminate noise, accelerate root cause identification, and align IT with business priorities. 

Learn how ScienceLogic’s observability platform delivers real-time, enriched topology and event data to fuel automation, improve CMDB accuracy, and support proactive service restoration. We’ll also share how organizations are using these capabilities to move from reactive IT to Autonomous IT, scaling operations without scaling headcount.

The Future of ITSM is Autonomous: How ScienceLogic and ServiceNow Power Intelligent Service Operations

Automation

AIOps

ITSM

CMDB

IT Automation

Artificial Intelligence

Generative AI

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The Future of ITSM is Autonomous: How ScienceLogic and ServiceNow Power Intelligent Service Operations

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ScienceLogic