If ever there was a time to focus on how we improve the experience and outcomes for the most vulnerable, surely it’s now.
The FCA has said that it wants doing the right thing for vulnerable customers to be deeply embedded into firms. But how do you go about that now that we have the challenges of coronavirus and social distancing?
This webinar sees Jon Dear, Member Engagement Director, Personal Finance Society and Martin Lines, Business Development Director, Just. explore this issue and the key principles and actions firms can implement.