Recognising Vulnerability: the key 4 drivers and the impact of coronavirus

Presented by

Martin Lines, Business Development Director, Just Group Plc; Jon Dear, Member Engagement Director, Personal Finance Society.

About this talk

If ever there was a time to focus on how we improve the experience and outcomes for the most vulnerable, surely it’s now. The FCA has said that it wants doing the right thing for vulnerable customers to be deeply embedded into firms. But how do you go about that now that we have the challenges of coronavirus and social distancing? This webinar sees Jon Dear, Member Engagement Director, Personal Finance Society and Martin Lines, Business Development Director, Just. explore this issue and the key principles and actions firms can implement.
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We are the professional body for the financial planning profession in the UK. Our remit is to lead the financial planning community towards higher levels of professionalism exhibited through technical knowledge, client service and ethical practice. We are part of the Chartered Insurance Institute group and aligned with its Royal Charter that requires we secure and justify the confidence of the public.