Supporting Vulnerable Clients - is your approach right?

Presented by

Jan Holt, Strategic Relationship Manager, Scottish Widows

About this talk

Synopsis: The FCA estimates that almost 50% of us display one or more characteristics that signal potential vulnerability. Because of Covid-19, they also expect to see more customers in vulnerable circumstances – many newly vulnerable, and many with multiple drivers. With protecting vulnerable consumers a key priority for the FCA, now might be a good time to consider and sense check your approach to ensuring good outcomes for your vulnerable clients. We’ll soon have final guidance from the regulator to ensure the fair treatment of vulnerable customers. In this session, we’ll discuss the key indicators of vulnerability and share our thoughts on how best to create good outcomes for those in vulnerable circumstances. We will also look at the draft guidance and what it can mean for you and your clients. During the webinar Jan will cover the following learning objectives: • What vulnerability is and how it can result in client detriment • How you might identify vulnerability within your client base • What you can do to best support those in vulnerable situations There will also be an opportunity to ask any questions you may have during the interactive Q&A at the end of the webinar. Speaker bio: Jan Holt is a Specialist Development Manager for Scottish Widows, with over 40 years’ experience in the life and pension’s industry working for major product providers and distributors. For the last twenty years Jan has specialised in the retirement and later life market, championing the place for guaranteed income within retirement plans.
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