What should a client review look like? Here we’ll take you through a number of ideas as well as industry guidance to show how to review a client’s on a regular basis. Here, we’ll take you through a process and emphasise the key regulatory points that firms need to make sure are covered. Ultimately, it’s all about good client outcomes. The same focus that was placed on the initial advice should be given to reviewing the plan and reassessing the objectives. There are a number of key areas to explore here. Planning for retirement and into later life goes further than just the financial elements and includes considering ‘non-pension’ areas such as the need for care and the appointment of attorneys. The regulator also expects firms to have a consumer vulnerability policy in place. Whilst vulnerability isn’t limited to those in later life, research shows that there tend to be some elements that present themselves more as people get older. So there is a lot to factor in.
Learning Objectives:
1. Examine the key factors in a review process
2. Discuss key industry guidance on good practice relating to pension reviews
3. Understand the regulatory principles pertaining to pension reviews
4. Recognise the impact of health and ageing
5. Examine the key facets of a consumer vulnerability policy