Name: Getting started with a modernized communications experience – Amazon Connect
Start: 2024-01-04T15:05:00Z
End: 2024-01-04T15:05:57.000Z
Location: BrightTALK
Rating: 5

SoftwareOne is a leading global software and cloud solutions provider that is redefining how organizations build, buy and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company’s 9,250 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in 90 countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON. 

Visit us at www.softwareone.com

In this panel, senior executives from SoftwareOne and AWS discuss the trends presented by IDC Analyst Snow Tempest and explore the most effective strategies for successfully executing business transformation initiatives in today’s complicated and turbulent environment.

Learn how to move from frugality to ingenuity and unleash innovation by leveraging software licensing optimization.

Navigating Business Transformation: Insights from SoftwareOne, AWS, and IDC

Artificial Intelligence (AI) is not just another technology; it’s an enabler for organizations to achieve significant improvements in efficiency, insights, customer experience, and innovation. Behind the hype of AI exists a basic truth: AI relies on how well you’ve prepared and unified your data.

But AI also presents some tough challenges around scalability, security, and data governance.

SoftwareOne is here to help your organization confidently embrace the transformative potential of this cutting-edge technology.

Copilot for Microsoft 365 is emerging as an incredible opportunity for businesses to transform into a modern, high-performance workplace. Through comprehensive guidance, SoftwareOne helps organizations understand their readiness for Copilot integration. “Navigating Microsoft Copilot adoption: Strategies for low-risk implementation” will showcase how SoftwareOne approaches Copilot readiness and help you think through an adoption game plan.

View our webinar to learn:
- The benefits and risks of generative AI
- What Copilot can do for your business
- How to build a safe environment for Copilot in your organization

Navigating Microsoft Copilot adoption: Strategies for low-risk implementation

In this episode of Rapid Tech in 10, Trent Allgood, SoftwareOne's VP for Software Sourcing and Portfolio Management, who provides five trends and key insights from Flexera's latest 2023 State of ITAM Report.

Future of ITAM: 5 Trends + Insights from Flexera Report

Architecting your Microsoft licensing with the Cloud Solution Provider (CSP) model is much like tailoring a suit - it’s designed to fit the unique requirements of your organization. With the CSP model, you can significantly enhance your organization’s efficiency and adaptability with a licensing strategy that is perfectly fit for your needs.

With benefits from eliminating wasteful shelfware to bundling options, the CSP model offers a streamlined licensing approach that will help you optimize your software investments and prepare for future technological advancements, such as AI.

From this webinar, you will:
- Understand how to tailor your licensing to your organization’s specific requirements.
- Learn about the long-term benefits of a well-architected licensing model.
- Discover how the CSP model can future-proof your organization and support AI integrations.

This webinar is tailored not only for procurement and ITAM professionals as a continuation of Part 1, but also to IT professionals looking to understand the power of properly architecting your licensing within a Microsoft contract.

Architecting your Microsoft licensing: The power of the CSP licensing model

Understanding Microsoft licensing contracts can feel a lot like deciphering an elaborate code – especially when you consider the complexities of today’s IT landscape and the increased need for agility and cost efficiencies mandate. And while both Enterprise Agreement (EA) and Cloud Solution Provider (CSP) licensing models come with their unique differences, there are advantages for both depending on the goals of your organization.

Watch our webinar, Decoding Microsoft contracts: A guide to the fundamentals of licensing, where we decode the intricacies of the many Microsoft contracts, highlighting the benefits of the EA and CSP models and what you need to consider before your next contract renewal.

From this webinar, you will:
- Gain a comprehensive understanding of the EA and CSP Microsoft licensing models and their financial implications.
- Learn how to navigate the complexities of Microsoft contracts and streamline your licensing.
- Understand how to leverage the nuances of your contract for improved security.

This webinar is tailored for IT procurement and ITAM professionals, and will review contract structures and renewal processes.

Decoding Microsoft contracts: A guide to the fundamentals of licensing

In this episode of Rapid Tech in 10, SoftwareOne industry experts come together to explore the bold and transformative predictions shaping the technological landscape of 2024. Join us as we navigate the future together in 10 minutes or less.

Digital Frontiers: Forecasting the Future of Tech in 2024

Generative AI (GenAI) is not just technology; it's an enabler for organizations to achieve significant improvements in efficiency, insights, customer experience, and innovation. It's about becoming a data-driven enterprise powered by digital solutions. However, the journey to harnessing GenAI's full potential requires strategic thinking and well-considered investments.

Despite its many benefits and transformative potential, organizations are grappling with several challenges in adopting GenAI. Many seek answers about how it will impact their business and have concerns about security and data readiness. At the same time, there is a looming pressure to choose a GenAI tool and determine the optimal approach for cost-effective and successful implementation. Amid the ever-expanding landscape of GenAI innovations, Microsoft Copilot stands out as a remarkable tool, offering immediate increases in workplace efficiency.

In this webinar, we will deep dive into evaluating the ROI of Microsoft Copilot. You will learn three approaches to quantifying the tool’s business value, considering:
       - Productivity enhancement and amplification
       - Specific and unique business challenges
       - An executed proof of concept

Join SoftwareOne to navigate the exciting world of GenAI. Learn how SoftwareOne can help you redefine efficiency, insights, and innovation for your business with Microsoft Copilot.

Quantifying the value of Microsoft Copilot

Technology innovation and adoption cycles are accelerating and advancing at warp speed, driving the ongoing development of new consumer expectations. More often than not, the most important customer insights often occur through communication with customer service. Capturing these insights provides business leaders with the data needed to drive decisions that impact the customer experience and the overall success of the organization.

A modern Contact-Center-as-a-Service (CCaaS) solution, like Amazon Connect, enables businesses to bring together all the unique ways they engage with customers in a simple, cloud-based app without the need for new hardware or engineering.

This on-demand webinar is the first step to knowing how to get started. We will discuss how to:
     - Identify and prioritize your use cases to ensure you realize the value of your investment
     - Determine the right solution for YOUR business
     - Develop the plan to execute a pilot use case, drive support from stakeholders, and accelerate your adoption

With Amazon Connect, you can stay ahead of customer expectations, outpace the competition at a lower cost, and rapidly deliver improvements that retain existing customers while attracting new ones.

Getting started with a modernized communications experience – Amazon Connect

Amazon Web Services

Contact Center

Customer Experience

Cloud Applications

Customer Service

Amazon Connect

Customer Engagement

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IT Service Management

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Cloud Computing

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IT Governance, Risk and Compliance

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Data Center Management

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Collaboration and UC

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Enterprise Applications

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End User Computing

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Information Technology

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Fintech

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Finance

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CxO Strategy

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Procurement and Sourcing

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Getting started with a modernized communications experience – Amazon Connect

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