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Regulation, Financial Services and Customer Centricity

The financial services industry is torn between the twin disruptions of rapidly-changing consumer expectations, and the equally rapid advance of regulation.

But do these two forces always need to be in opposition? Or is there a way for financial services to align the goals of regulations with customer demand?

Exploring the regulations that matter most and how they affect the industry, this talk will look at ways to build a customer centric business while still meeting the goals of regulation.

Join this webinar to hear from Del Nadarajah, Director at Deloitte, and Yuelin Li, VP Strategy at Onfido, and learn about:
- Key trends in financial services and regulation
- The evolution of FinCrime
- Which regulations are changing the consumer financial services landscape
- The current state of play in digital identity
- Best practice in customer centricity
- The fragmented customer journey and the future of holistic digital identity approaches
Recorded May 21 2019 43 mins
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Presented by
Del Nadarajah, Director at Deloitte and Yuelin Li, VP Strategy at Onfido
Presentation preview: Regulation, Financial Services and Customer Centricity

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  • Regulation, Financial Services and Customer Centricity Recorded: May 21 2019 43 mins
    Del Nadarajah, Director at Deloitte and Yuelin Li, VP Strategy at Onfido
    The financial services industry is torn between the twin disruptions of rapidly-changing consumer expectations, and the equally rapid advance of regulation.

    But do these two forces always need to be in opposition? Or is there a way for financial services to align the goals of regulations with customer demand?

    Exploring the regulations that matter most and how they affect the industry, this talk will look at ways to build a customer centric business while still meeting the goals of regulation.

    Join this webinar to hear from Del Nadarajah, Director at Deloitte, and Yuelin Li, VP Strategy at Onfido, and learn about:
    - Key trends in financial services and regulation
    - The evolution of FinCrime
    - Which regulations are changing the consumer financial services landscape
    - The current state of play in digital identity
    - Best practice in customer centricity
    - The fragmented customer journey and the future of holistic digital identity approaches
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    Parker Crockford – Director of Policy & Strategic Accounts, Onfido | Mohan Mahadevan – VP of Research, Onfido
    The way we verify our identities is changing. With traditional enterprises evolving and taking their operations fully digital, and newer all-digital businesses are growing exponentially, it makes sense that identity verification and KYC move online too. But in a remote setting, it’s hard for businesses to scale up their user onboarding without also increasing risk. Now, many are turning to AI-based solutions to meet that need.

    From hybrid to augmented, machine learning to deep learning, there are lots of new approaches to identity verification out there. But how can businesses tell the difference between buzzword and true black box, and what are the benefits of each?

    In this discussion, we’ll decode the various different applications of AI to the identity verification problem. We’ll also discuss how to use these new technologies to increase efficiencies at scale and provide exceptional customer experiences.

    Join this expert panel webinar to hear a dynamic panel discussion on:
    -The challenges of traditional methods of identity verification and why enterprises are turning to AI
    -The different ways AI can be applied for more efficient identity verification
    -The benefits of a hybrid human-AI approach
    -A new identity reality: How will we be able to use our identities in future
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    Biometric technology has been gathering traction and is becoming almost ubiquitous across a range of industries and applications. But how does it work, what are the benefits, and what do businesses need to look at when implementing the technology?

    Watch this Q&A with Onfido’s biometrics expert, Susana Lopes, to learn:
    The new trends and tech that are seeing biometrics replace traditional identifiers
    Why a single biometric isn’t a silver bullet, and why multi-factor doesn’t always mean more secure
    The difference between behavioural and biological biometrics, and which will work best for your users
    What should be on your checklist when implementing biometric solutions.
Verify at the speed of life
Our AI-based technology assesses whether a user’s government-issued ID is genuine or fraudulent, and then compares it against their facial biometrics. That’s how we give companies like Revolut, Zipcar and Bitstamp the assurance they need to onboard customers remotely and securely. Our mission is to create a more open world, where identity is the key to access.

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  • Title: Regulation, Financial Services and Customer Centricity
  • Live at: May 21 2019 2:00 pm
  • Presented by: Del Nadarajah, Director at Deloitte and Yuelin Li, VP Strategy at Onfido
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