Friendly Friction: How to optimise user onboarding for Financial Services

Presented by

Dan Leitao, Product Manager at Onfido

About this talk

When it comes to user onboarding, there’s a tension between security and convenience. For financial services, non-compliance with KYC requirements can be costly. But adding too much friction will impact your ability to scale. So how can you optimise your user experience to introduce just the right amount of ‘friendly’ friction and unlock growth? Join this webinar with Dan Leitao, Product Manager at Onfido to learn: - Why financial services need friendly friction - How to tailor your onboarding according to your risk-based approach - The key features you can utilise to improve your UX
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Our AI-based technology assesses whether a user’s government-issued ID is genuine or fraudulent, and then compares it against their facial biometrics. That’s how we give companies like Revolut, Zipcar and Bitstamp the assurance they need to onboard customers remotely and securely. Our mission is to create a more open world, where identity is the key to access.