How to anchor users in trust at onboarding

Presented by

Timo Bruggemann, (Onfido) | Sarah Wolff, (Transmit Security) | Miroslav Gajsek (Transmit Security)

About this talk

Your onboarding process can make or break your customer relationships. It’s the critical first step towards delivering a good user experience, and stopping fraud before it can get through the door. But in a digital first world, where the bar isn’t only set by your direct competitors, but by UX obsessed giants like Apple and Google - how do you balance speed and security? Join Onfido’s Timo Bruggemann and Transmit Security’s Sarah Wolff, to discuss how to balance frictionless registration, and effective identity management - so that customers are effectively onboarded, and can be trusted from day one.

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Our AI-based technology assesses whether a user’s government-issued ID is genuine or fraudulent, and then compares it against their facial biometrics. That’s how we give companies like Revolut, Zipcar and Bitstamp the assurance they need to onboard customers remotely and securely. Our mission is to create a more open world, where identity is the key to access.