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OnFraud Podcast Episode 3: What are the barriers to a touchless society?

In this episode Dimi and Simon discuss how identity verification is having to change in the face of the COVID-19 pandemic. How do things change when face to face verification is no longer an option? And how will this effect the future?
Recorded Jun 22 2020 45 mins
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Presented by
Dimi Radu & Simon Horswell | Senior Document Specialists | Onfido
Presentation preview: OnFraud Podcast Episode 3: What are the barriers to a touchless society?

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  • Créer de la confiance digitale avec juste un téléphone et un visage Recorded: Oct 15 2020 31 mins
    Gimena Diaz (VP of SEMEA, Onfido)
    La confiance est le fondement de toute transaction.

    Mais lorsque vous ne pouvez rencontrer vos clients face à face, comment créer, en toute sécurité, une relation de confiance avec chacun d'entre eux? Et comment le faire sans accroc, pour que vos clients vous restent fidèles et ne placent pas leurs investissements ailleurs?

    Dans ce webinar, nous examinerons comment créer une relation de confiance avec vos clients en utilisant deux choses qui leur sont propres un téléphone et un visage.

    Vous découvrirez comment :

    - confirmer la vraie identité de vos clients, de manière simple et sécurisée
    - améliorer l'expérience utilisateur en permettant à vos clients de vérifier
    leur identité une seconde fois grâce à un simple selfie
    - arrêter les tentatives de fraude avant qu'elles ne nuisent à votre
    plateforme et tout en réduisant vos coûts d’exploitation
  • Interpol & Onfido: how do you tackle 3D fraud in a 2D world? Recorded: Oct 13 2020 60 mins
    Interpol & Onfido (see description for full presenter list)
    Identity documents are traditionally designed to be verified in 3D environments. In 3D environments you can shine a UV light to reveal security features, feel the document texture, or see if a photo has been stuck on. But with 6.5 billion online transactions needing verification each year, we need to adapt to verifying in remote 2D environments.

    This means that we need to not only adapt to verifying a 2D document, but a capture of a 2D document. A capture of a document that might have been taken in bad light and with a bad camera. With so many variables in play, how can you perform the best analysis?

    In this webinar, Daniela Djidrovska and Malik Alibegovic from Interpol’s Counterfeit Currency and Security Documents Branch, together with Michael Van Gestel (Global Head of Fraud), Dimitrie Radu (Senior Document Specialist), and Simon Horswell (Senior Document Specialist) from Onfido will discuss:

    - Best practice for assessing 3D documents in a 2D world
    - What can be done to ensure the best possible capture of 2D documents
    - How document manufacturers can bear this transition in mind
    - What they think the future holds for document analysis
  • The future of digital identity - what will 2030 look like? Recorded: Oct 8 2020 61 mins
    John Erik Setsaas (VP of Identity & Innovation, Signicat), Husayn Kassai (CEO, Onfido), Jon Shamah (Chairman, EEMA)
    The digitisation of identity has made tremendous progress in the last 10 years. Digital access to services has now become mainstream, with surging consumer expectations meaning that remote access is now a table stake. COVID-19 has only accelerated that change, as more businesses’ adapt to make their services fully digital. In a world when you never meet your customers face to face, the ability to establish digital trust has never been more critical.

    So... what’s next?

    Will the digital identity revolution continue to transform how we seamlessly access even more core services? How will the infrastructure and regulatory environment develop? And are physical identity documents becoming a thing of the past?

    In this webinar experts from Signicat, Onfido and the Chair of European Association for e-Identity and Security theorise what the future holds.

    Register now to hear them discuss:

    - How will customer expectations continue to shift in a post-COVID world,
    and what needs to change to meet them?
    - How will governance of digital identities develop, and what will the impact
    be?
    - Will our digital identities feature cross-border interoperability - and what
    assurances will business need to accept them?
    - What bold new use cases will emerge - can digital identity impact the
    democratic process?
    - Is the end in sight for physical documents?
  • How can identity accelerate digital transformation in financial services? Recorded: Sep 22 2020 60 mins
    Andras Cser (Forrester), Alfy Louis (Onfido), Nick Caley (ForgeRock)
    Expectations of customer experience have accelerated dramatically in the past six months. More than ever, we expect access to financial services to be near instantaneous. From onboarding to transaction approval, we want it all from the comfort of our smartphones.The question is, how do financial service providers meet these expectations whilst still stopping fraud, and adhering to regulation.

    In this webinar, presented by Forrester, ForgeRock and Onfido, we will look at how expectations have shifted, and how identity can catalyse transformation across acquisition, experience and automation.

    Register now to hear Andras Cser (VP & Principal Analyst at Forrester), Alfy Louis (Financial Services Advisor at Onfido), and Nick Caley (VP at Forgerock) discuss:

    - How to meet customer expectations in the wake of COVID-19
    - How anchoring users to a real identity at sign-up can drive acquisition and
    retention
    - How you can build an identity ecosystem that stops fraud at the door, and
    enables continuous fraud monitoring to keep you and your users
    protected
    - How identity can be used to power operational efficiency
    - How you can transform your CIAM processes
  • Creating trust from a distance: satisfying experience, risk and compliance Recorded: Sep 15 2020 60 mins
    Alfy Louis (Onfido), Jeremy Balkin (HSBC), Lindsey Grossman (formerly N26), Marcel Höschler (Raisin) and Rukesh Reddy (Citi)
    Expectations of financial services have never been higher. Customers expect frictionless and secure access, while demanding evermore streamlined registration processes. And if their expectations aren’t met, they’ll take their business elsewhere.

    The result: a profound tension. How do you balance frictionless registration, secure identity management, and regulatory compliance?

    This webinar will cover:

    - How customer expectations of onboarding are being shaped, and where
    the bar is moving to

    - How these expectations extend into their ongoing engagement with a
    financial service

    - How to stay ahead in the fraud arms race, and catch fraudulent applicants
    without inconveniencing good customers
  • Effective digital onboarding—You have 14 minutes and 20 seconds Recorded: Jul 16 2020 62 mins
    John Erik Setsaas, Reuben Sagar, Sarah Kocianski
    Face-to-face onboarding is no longer the norm, and expectations of digital onboarding are only getting higher. If customers aren’t satisfied, they’ll take their business elsewhere. Research shows that 40% of consumers abandon the onboarding process.

    To optimise this process, a number of tough questions have to be asked. How do you balance frictionless registration and effective identity management, so that customers are more than just an email and password in a database? And how do you do so ensuring regulatory requirements are met, and fraud can’t get through the door?

    This discussion, hosted by Sarah Kocianski (Head of Research at 11:FS), in collaboration with John Erik Setsaas (VP of Identity and Innovation at Signicat) and Reuben Sagar (Regional Director at Onfido) discusses the pressures on the onboarding process, and how it can be improved.
  • The changing landscape of fraud: an interview with Onfido's Global Head of Fraud Recorded: Jul 2 2020 11 mins
    Michael Van Gestel
    It’s estimated that 33% of US adults have been a victim of identity fraud. Onfido’s Global Head of Fraud gives his unique perspective on the changing fraud landscape and the challenge of verifying 3D documents in a 2D world.
  • Why is privacy so important? An interview with Onfido's Director of Privacy Recorded: Jul 2 2020 10 mins
    Neal Cohen
    In the US alone, over 80% of people are online. The shift to digital is only increasing, which means that data privacy is more important than ever. In this interview, Onfido’s Director of Privacy explains why privacy is so important and what the company's approach is.
  • Invisible ink: digitally transforming identity and signatures Recorded: Jun 25 2020 43 mins
    Reuben Sagar
    Digital identity has never been more important. It’s the foundation of your customer relationship, and a lot is riding on it. It’s the interaction that will define user expectations, stop fraud from entering your platform, while satisfying regulatory requirements.

    In this webinar, Onfido's Reuben Sagar and Scrive's Viktor Wrede discuss how anchoring users to a real identity at sign-up can enable a successful and secure, legally-binding electronic signature solution. So you can have the same assurance remotely as you would face-to-face, even when a BankID isn’t available or appropriate.

    Learn how to:

    - Condense your time taken to onboard a user
    - Anchor customers to real identities in an easy and secure way
    - Stop fraud at the door, while reducing operational costs
    - Satisfy regulatory requirements in a fully remote setting
  • Effective digital onboarding—You have 14 minutes and 20 seconds Recorded: Jun 23 2020 63 mins
    John Erik Setsaas, Reuben Sagar, Sarah Kocianski
    Face-to-face onboarding is no longer the norm, and expectations of digital onboarding are only getting higher. If customers aren’t satisfied, they’ll take their business elsewhere. Research shows that 40% of consumers abandon the onboarding process.

    To optimise this process, a number of tough questions have to be asked. How do you balance frictionless registration and effective identity management, so that customers are more than just an email and password in a database? And how do you do so ensuring regulatory requirements are met, and fraud can’t get through the door?

    This discussion, hosted by Sarah Kocianski (Head of Research at 11:FS), in collaboration with John Erik Setsaas (VP of Identity and Innovation at Signicat) and Reuben Sagar (Regional Director at Onfido) discusses the pressures on the onboarding process, and how it can be improved.
  • Mastercard & Onfido | The Role of Digital Identity in the Healthcare Services Tr Recorded: Jun 23 2020 56 mins
    Zoe Kleinman
    Digital identity is a catalyst for transformation and has the potential to propel us into a more secure and consumer-centric world. With a spotlight on healthcare, this webinar explores how the global pandemic has accelerated the uptake of digital services and unpack how digital identity can play a role.

    Moderator:
    Zoe Kleinman, Senior Reporter & Presenter BBC

    Panellists:
    Husayn Kassai, CEO and Co-founder Onfido
    Paul Meyer, CEO, The Commons Project
    Bryn Robinson-Morgan, Vice President, Digital Identity at Mastercard
  • Creating digital trust with a phone and a face | IDENTITY.i 2020 Recorded: Jun 22 2020 21 mins
    Robert Humphrey
    Trust is the foundation of any transaction. But when meeting face-to-face is off the table, how do you securely create a trust-first relationship with every potential customer? Also how do you do so in a way that satisfies them, so they don’t take their business elsewhere.

    In this recorded session from IDENTITY.i 2020, Onfido CMO Robert Humphrey examines how to create trust with customers using two things that are uniquely theirs: a phone and a face. Watch to learn how to:

    - Anchor customers to real identities in an easy and secure way
    - Allow customers to re-verify themselves with a selfie
    - Stop fraud at the door, while reducing operational costs
  • OnFraud Podcast Episode 3: What are the barriers to a touchless society? Recorded: Jun 22 2020 45 mins
    Dimi Radu & Simon Horswell | Senior Document Specialists | Onfido
    In this episode Dimi and Simon discuss how identity verification is having to change in the face of the COVID-19 pandemic. How do things change when face to face verification is no longer an option? And how will this effect the future?
  • OnFraud Podcast Episode 2: how is identity verification changing? Recorded: Jun 22 2020 36 mins
    Dimi Radu & Simon Horswell | Senior Document Specialists | Onfido
    In this episode Dimi and Simon discuss how identity verification is having to change in the face of the COVID-19 pandemic. How do things change when face to face verification is no longer an option? And how will this effect the future?
  • Your phone and your face. Anchoring users to real identities Recorded: Jun 17 2020 52 mins
    Robert Humphrey | CMO | Onfido & Mickey Martin | Global Lead, Sales Engineering | Onfido
    Expectations of online businesses have never been higher. Customers expect frictionless and personalized experiences, while demanding evermore streamlined registration processes. And if they don’t get them, they’ll take their business elsewhere.

    Resultantly, businesses are experiencing a profound tension. How do you balance frictionless registration, and effective identity management - so that customers are more than just an email and password in a database?

    In this webinar, Robert Humphrey and Mickey Martin will be discussing how to anchor customers to real identities in an easy and secure way.

    Join to learn about how:

    -Anchored identities enable user-controlled re-authentication and recredentialing via biometrics

    -Document-first verification with data extraction can eliminate friction, and lead to better data integrity

    -Identity verification can stop fraud at the door, protecting revenue and platform trust
  • The role of biometrics and KYC in seamless onboarding Recorded: Jun 3 2020 23 mins
    Susana Lopes, Senior Product Manager at Onfido
    What does effective onboarding look like? It’s a balancing act. With user friction, identity proofing and effective KYC all fighting for attention. In this webinar, Susana Lopes, Senior Product Manager at Onfido, considers how best to assess these competing factors in creating an ideal user onboarding flow, and how biometrics can help to mitigate traditional tensions.

    She will be discussing:

    - The evolution of account opening in the modern age and how user experiences have changed
    - The principles of proportional risk, and how they can help you ask for more at the right moments
    - How biometrics can help increase security and confidence in identity proofing
  • Your phone and your face. Anchoring users to real identities. Recorded: May 28 2020 52 mins
    Robert Humphrey | CMO | Onfido & Mickey Martin | Global Lead, Sales Engineering | Onfido
    Expectations of online businesses have never been higher. Customers expect frictionless and personalized experiences, while demanding evermore streamlined registration processes. And if they don’t get them, they’ll take their business elsewhere.

    Resultantly, businesses are experiencing a profound tension. How do you balance frictionless registration, and effective identity management - so that customers are more than just an email and password in a database?

    In this webinar, Robert Humphrey and Mickey Martin will be discussing how to anchor customers to real identities in an easy and secure way.

    Join to learn about how:

    -Anchored identities enable user-controlled re-authentication and recredentialing via biometrics

    -Document-first verification with data extraction can eliminate friction, and lead to better data integrity

    -Identity verification can stop fraud at the door, protecting revenue and platform trust
  • Disruptive Innovation in FinTech Recorded: May 21 2020 34 mins
    Husayn Kassai, CEO, Onfido
    Disruptive innovation is a phrase on the tip of every tongue. A concept that’s redefined industries and toppled organisations. Its effects are far-reaching. Disruptive innovation has already transformed fundamental services like transportation and reinvented how we consume entertainment. Now it’s starting to influence financial services. It seems that everyone is searching for that disruption. But few can define what it is, and how to find it. In this webinar, Husayn Kassai, co-founder of Onfido, examines exactly what disruptive innovation is, and how it’s being applied to trade and finance.
  • Reauthorization with a selfie: maintaining trust & UX across identity lifecycles Recorded: May 15 2020 35 mins
    Timo Bruggemann, (Onfido) | Sarah Wolff, (Transmit Security) | Miroslav Gajsek (Transmit Security)
    Customers' expectations of digital services have never been higher. But how do you keep them satisfied without inviting fraud into your platform?

    In this webinar Onfido’s Timo Bruggemann and Transmit Security’s Sarah Wolff will discuss how by anchoring a user to a photo ID, biometrics and device at onboarding, you can enable them to seamlessly reauthorize themselves using a selfie.

    So whether they’ve forgotten a password, are completing a risky transaction, or re-verification is a regulatory mandate, they can do so in an intuitive and secure way.
  • COVID-19 Stimulus Package: Protecting your customers and revenue. Recorded: May 12 2020 53 mins
    Parker Crockford - Director of Strategic Accounts and Policy, Onfido
    The Paycheck Protection Program means countless small businesses will be able to access much needed capital as they navigate the COVID-19 crisis.

    Effective identity verification, onboarding and verification will be at the heart of ensuring that business owners can quickly access the loans they need to survive. But it will also ensure lenders can satisfy regulation from a remote setting, and stop fraud from capitalizing as lenders try to quickly approve legitimate loans.

    Join our roundtable discussion to hear regulatory and industry leaders discuss this crisis: what’s going on now and both short and long term solutions you can implement for your organization. Stay tuned at the end for live Q&A!

    Speakers:

    David Ehrich | Co-Founder and Executive Director of AIR - the Alliance for Innovative Regulation

    Jeremy Grant | Coordinator - Better Identity Coalition

    Stuart Vaeth | VP of Digital Identity, Mastercard
Verify at the speed of life
Our AI-based technology assesses whether a user’s government-issued ID is genuine or fraudulent, and then compares it against their facial biometrics. That’s how we give companies like Revolut, Zipcar and Bitstamp the assurance they need to onboard customers remotely and securely. Our mission is to create a more open world, where identity is the key to access.

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  • Title: OnFraud Podcast Episode 3: What are the barriers to a touchless society?
  • Live at: Jun 22 2020 10:45 am
  • Presented by: Dimi Radu & Simon Horswell | Senior Document Specialists | Onfido
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