Name: Seamless Customer Journeys and Digital Onboarding in Financial Services
Start: 2021-11-16T15:00:00Z
End: 2021-11-16T15:00:48.000Z
Location: BrightTALK
Rating: 5

Our AI-based technology assesses whether a user’s government-issued ID is genuine or fraudulent, and then compares it against their facial biometrics. That’s how we give companies like Revolut, Zipcar and Bitstamp the assurance they need to onboard customers remotely and securely. Our mission is to create a more open world, where identity is the key to access.

Identity verification is complicated. Constantly changing global regulation, heightened user expectations and evolving fraud can make effective verification tough to coordinate. That’s why we’ve launched the Real Identity Platform.

Join this live session to get a first look at the Real Identity Platform, and learn more about:

* The Verification Suite: an end-to-end library of verifications and fraud detection signals

* Onfido Studio: our no-code orchestration layer - learn how to effortlessly build tailored workflows

* Atlas™ AI: how we're providing fully-automated analysis that's fair, fast and accurate

Simplify identity verification with the Real Identity Platform

Successful player journeys and long-term profitability start at onboarding. But how can gaming providers scale while balancing the challenges of onboarding?

From meeting regulatory requirements, to maximising conversions and growth, as well as stopping bonus abusers accessing their platforms, gaming providers have a range of priorities to navigate.

In this webinar, Daniele Alfonso, head of gaming at Onfido, will discuss how they manage these three key onboarding challenges: acquisition, regulation and fraud.

In this session we will discuss:
Navigating the current regulatory landscape without sacrificing growth
Optimizing identity verification to maximise customer conversions
Stopping bonus abusers and multiple account creations at the door

iGaming Challenges: What's next for growth, regulation and fraud

The way customers interact with financial institutions has changed dramatically in the past 10 years. Especially the way they onboard.

Onboarding is make or break. The moment a customer is acquired or lost. In this webinar, experts from HSBC, Tesco Bank, 11:FS and Onfido talk about how user expectations of sign-up are evolving.

Watch now to hear them discuss:

- Customer attitudes to digital access
- The psychology behind drop-off and how to prevent it
- The future of account opening in 2022 and beyond
- And more

The onboarding evolution - what today's customers demand

Identity fraud rates have increased 44% since 2019 — the threat isn’t going anywhere. What defenses can your business put in place to prevent fraud for the year ahead?

In this webinar, Onfido’s fraud experts offer their fraud predictions and recommendations for the year ahead. You'll learn:
What new fraud trends and techniques emerged in 2021
Fraud predictions for the year ahead: from data breaches to synthetic and investment fraud
Practical measures you can put in place to protect your business in 2022

5 Fraud Predictions for 2022

This episode looks at how your identity processes can impact customer conversion. Watch to understand how to assess a solution, and learn actionable tips on how to create a customer experience that converts.

How can you boost customer acquisition with identity?

In this episode of Identity Academy, Clare Joy (Director of Strategy and Expansion) outlines and assesses the most common identity verification methods.

Watch now to: learn about different key verification methods, assess them against 4 key criteria and ask the right questions to decide which solution is best for your business.

What does the identity verification landscape look like?

This episode looks at how businesses can stop fraud at scale. Watch to learn how to choose a solution that keeps your business running efficiently, can keep pace with the challenges of modern fraud, and your needs.

How do you stop fraud at scale?

Clare Joy (Director of Strategy and Expansion) talks through the 4 core ways in which identity verification can impact your business.

Watch now to learn how identity verification impacts: user experience, fraud protection, business efficiency and compliance.

Why is identity verification important?

Imran Tehal (Strategy and Expansion Lead) talks through a simple framework you can use to measure the ROI of an identity solution.

Learn about 3 core tangible business benefits of any identity verification solution: increased customer acquisition, lower exposure to fraud, and increased onboarding productivity.

How do you measure the ROI of a digital identity solution?

A look back at the disruption of the past year and how we can use it to enable transformation moving forward. We’ve all heard it - digital Transformation accelerated over the pandemic. While many have adapted successfully - are there any specific lessons we can learn from moving too quickly? Solutions?

In this webinar we will consider the pandemic’s disruption on consumers and small businesses: what shifts did you see during the pandemic and will there be shifts back as we hopefully near the end?

Join us to learn how to: 

 - What are some of the shifts and changes we are seeing across financial services 
 - Are, these trends here to stay in the ‘new normal’? 
 - What technologies and tools are having the most impact?

Speakers:

  - Alfy Louis, Banking & Capital Market Growth Executive (Onfido)
  - Swaroop Sham, Group Product Marketing Manager (Okta)
  - Jerry Pender, Chief Information Officer (Credibly)
  - Jessica Jiang, Head of Capital Markets & Investor Relations (Square Financial Services)

Real Identity for the Digital World

What does effective onboarding look like? It’s a balancing act. With user friction, identity proofing and effective KYC all fighting for attention. In this webinar, Susana Lopes, Senior Product Manager at Onfido, considers how best to assess these competing factors in creating an ideal user onboarding flow, and how biometrics can help to mitigate traditional tensions. 

She will be discussing:

- The evolution of account opening in the modern age and how user experiences have changed
- The principles of proportional risk, and how they can help you ask for more at the right moments
- How biometrics can help increase security and confidence in identity proofing

The role of biometrics and KYC in seamless onboarding

With a new US administration now in the White House looking to strengthen the framework for developing a national, interoperable digital identity system and digital dollar (Foster Bill), how will it affect the financial services industry? What new privacy regulations will need to be considered and how will it benefit both consumers and the industry. And with a new Brexit deal negotiated, what does this mean for banks looking to do business in Europe, as eIDAS and new European banking regulations come into effect.

Roundtable Panellists: 

 - Jeff Pasquerella (Chief Compliance Officer, DriveWealth)
 - Kevin Trilli (Chief Product Officer, Onfido)
 - Jeremy Grant (Coordinator, Better Identity Coalition)

Digital identity in financial services: new administration & changing regulation

We’ve all had to adapt to circumstance in the past 12 months. We’ve learnt to do more online than we ever thought we could. We bank, we work, we get healthcare, and everything in between. But, businesses adapting their services to be 100% digital has also presented a huge opportunity for fraud - one that fraudsters are doing their best to capitalize on.

In this panel, John Erik Setsaas (VP identity and innovation at Signicat), Simon Horswell (Senior Document Specialist at Onfido) and Jacoba Sieders (Advisory Board Member at IDnext) will discuss why this shift has taken place, what the impacts will be in 2021, and how businesses can protect themselves and their users without compromising on experience.

Register now hear them discuss:

 - What’s caused this increase in digital fraud, and what will its impacts be in 2021

 - How businesses can protect themselves and their users without compromising on experience

 - How the regulatory environment needs to adapt to a 100% digital world

Now open 24/7: has digital fraud changed forever?

As the world moved online, malicious actors were quick to find novel ways to profit from the pandemic. The threat landscape is becoming more and more sophisticated. In a contactless, post-covid-19 paradigm, how do we allay public concerns around safety as people’s identities are transformed from real to virtual? 

Presenting:

- Kenn Cukier (Senior Editor, The Economist)
- Lakshmi Hanspal (Global Chief Security Officer, Box)

Faceless criminals—Securing data and privacy

It’s been a tumultuous year for fraud. The pandemic created ideal conditions by pushing more fraud into the digital space, and taking face to face verification off the table for businesses.

So... what’s next in 2021?

In this webinar, our expert fraud team unpack their predictions, discussing:

- What attack vectors they expect fraudsters to capitalise on
- How regulatory changes will affect the landscape
- How businesses can protect themselves

5 identity fraud predictions for 2021

A whole new (contactless) world: The rise of digital identity

Cashless reigns supreme in a world where in-person transactions are restricted to prevent the spread of covid-19. This has pushed key demographics, such as the over-65s, across the digital threshold for the first time. The implications will not fade, even after the world physically re-opens for business. In many emerging markets, nearly ubiquitous mobile penetration has made “leapfrogging” core to the development trajectory and e-banking normal for population segments considered unbankable elsewhere. 

What lessons can be learnt:

 - Has digitisation levelled the playing field, or disadvantaged those who 
   aren’t digitally literate? 
 - In the new normal, what differentiates service providers? 
 - How can banks future-proof themselves and their customers in a time of 
   unprecedented economic volatility? 


Presenters:

 - Paul Taylor, chief executive, Thought Machine  
 - Asheesh Birla, general manager, Ripple Net  
 - Mike Tuchen, chief executive, Onfido 
 - Moderator: Alice Fullwood, banking correspondent, The Economist

The Economist & Onfido - Banking on the future: Financial services, reimagined

The way consumers access products and services across sectors has changed forever as interactions move from physical to digital engagement. What started as a change born from convenience, is now a necessity and solidifying into a long-term behavioural shift. As consumers choose to access more goods and services digitally than ever before, it is essential that organisations meet users’ expectations of instant and convenient transactions, or risk losing customers to more customer centric online competitors.

As businesses accelerate digital transformation initiatives to enable online customer onboarding at scale, digital identity verification becomes pivotal to knowing who they’re doing business with online. An identity strategy is essential in providing protection against fraud, increasing conversion rates, and providing a smoother user experience.

Watch this webinar to discuss:

 - How digital identity is enabling businesses to meet customer expectations in an online world
 - How acquisition strategies need to evolve to drive growth
 - How to become digital-first, without inviting additional fraud
 - The importance of approved and accredited vendors

KuppingerCole & Onfido: Entering the Virtual World with Identity Verification

Register to hear the below discussed in detail:
 
 - How is the onboarding process changing? What do customers now expect?
 - How does a digital identity approach benefit the customer journey from initial onboarding to loyal 
   customers?
 - How can digital adoption help meet KYC & AML requirements?
 - What are the potential challenges preventing widespread customer experience improvements and 
   digital ID adoption?
 - How will customer experience and onboarding develop over the next 5 years?

Speakers:

- Steven Habbi (Head of Global Brand Design and Management, HSBC)
- Richard Davies (CEO, Allica Bank)
- Andrew Crocombe (Head of Product, ClearBank)
- Helene Panzarino (Associate Director, Centre for Digital Banking and Finance, The London Institute of 
  Banking & Finance)
- Reuben Sagar (Regional Director, Onfido)

Seamless Customer Journeys and Digital Onboarding in Financial Services

Anti-Money Laundering

Biometrics

Compliance

Customer Experience

Digital Identity

Financial Services

Fintech

Identity Services

On Boarding

The IT security community on BrightTALK is composed of more than 200,000 IT security professionals trading relevant information on software assurance, network security and mobile security. Join the conversation by watching on-demand and live information security webinars and asking questions of experts and industry leaders.

IT Security

Enterprise applications have become a crucial piece of infrastructure for many businesses. The enterprise applications community on BrightTALK features the latest insights in enterprise application integration, enterprise application architecture and EAS software. Join the community to gain access to thousands of videos and webinars presented by recognized enterprise information systems experts and arm yourself with the knowledge you need to succeed.

Enterprise Applications

Join thousands of engaged IT professionals in the application management community on BrightTALK. Interact with your peers in relevant webinars and videos on the latest trends and best practices for application lifecycle management, application performance management and application development.

Application Management

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Get powerful insights on how to best serve today's customers. If you want to create a successful customer experience today, you will have to appeal to the need for “alone together” time. Millennials, Gen X, Boomers or Silent Generation all look for shared but individual experiences.

The sales community on BrightTALK brings together thousands of engaged sales professionals. Learn about careers in IT sales and marketing, sales techniques and selling strategies. Join the discussion by participating in on-demand and live sales webinars and summits with leaders in the sales industry.

Sales

Get powerful emerging technology insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on technologies like 3D printing, pervasive robotics, natural interfaces, connected everything and cognitive systems.

Emerging Technologies

The research and development community on BrightTALK brings together leading professionals in healthcare, technology and manufacturing to present on current topics in their fields. From big data in healthcare to online forensics training and medical research practices, the community is an exceptional resource for those looking to expand their knowledge. Be part of the conversation by joining the community and participating in interactive live webinars.

Research and Development

Effective financial management strategies can help organizations meet their business objectives. The financial management community on BrightTALK is made up of engaged finance and accounting professionals. Find relevant webinars and roundtable discussions featuring financial planning advice from industry thought leaders and insights into optimizing financial reporting, accounting, risk management and value measurement.

Financial Regulation

Join this new, vibrant community to learn and connect with top thought leaders, startups and banks who are disrupting the financial services industry. Keep up with the latest news and trends in Fintech and take part in lively debates on topical issues and challenges.

The accounting and finance community on BrightTALK features presentations from leading accountants and finance professionals. The accounting community includes tax planning strategies, QuickBooks webinars and other accounting webinars, while the finance community features presentations on financial capital regulations and forensic data analytics. Join the conversation by attending live financial and accounting presentations and connecting with industry thought leaders.

Seamless Customer Journeys and Digital Onboarding in Financial Services

Presented by

About this talk

Onfido