Seamless Customer Journeys and Digital Onboarding in Financial Services

Presented by

HSBC, ClearBank, Allicia Bank, The London Institute of Banking & Finance, Onfido

About this talk

Register to hear the below discussed in detail: - How is the onboarding process changing? What do customers now expect? - How does a digital identity approach benefit the customer journey from initial onboarding to loyal customers? - How can digital adoption help meet KYC & AML requirements? - What are the potential challenges preventing widespread customer experience improvements and digital ID adoption? - How will customer experience and onboarding develop over the next 5 years? Speakers: - Steven Habbi (Head of Global Brand Design and Management, HSBC) - Richard Davies (CEO, Allica Bank) - Andrew Crocombe (Head of Product, ClearBank) - Helene Panzarino (Associate Director, Centre for Digital Banking and Finance, The London Institute of Banking & Finance) - Reuben Sagar (Regional Director, Onfido)

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Our AI-based technology assesses whether a user’s government-issued ID is genuine or fraudulent, and then compares it against their facial biometrics. That’s how we give companies like Revolut, Zipcar and Bitstamp the assurance they need to onboard customers remotely and securely. Our mission is to create a more open world, where identity is the key to access.