The onboarding evolution - what today's customers demand

Presented by

Ahron Geminder - HSBC, Sharon Scott - Tesco Bank, Nicole Perry - 11:FS, Mark Opland - Onfido

About this talk

The way customers interact with financial institutions has changed dramatically in the past 10 years. Especially the way they onboard. Onboarding is make or break. The moment a customer is acquired or lost. In this webinar, experts from HSBC, Tesco Bank, 11:FS and Onfido talk about how user expectations of sign-up are evolving. Watch now to hear them discuss: - Customer attitudes to digital access - The psychology behind drop-off and how to prevent it - The future of account opening in 2022 and beyond - And more

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