The Promise & Reality of Human Middleware in Digital Banking

Building and maintaining relationships with customers and members has become more important than ever during these difficult times. With digital at the forefront, and much of the population now opting to bank at home – institutions are presented with a unique set of circumstances. However, as a staple and trusted resource in your community, maintaining positive and engaging human relationships in a digital format ensures your continued stability and allows you to continue serving your customers and members.

Join us for this webinar, hosted by Scott Hathaway, Senior Director, BSG Infinity, and Jeffery Kendall, EVP, North American Sales and Distribution at Temenos and learn how to utilize your digital environment to drive engagement between your account holders and staff.

As companies strive to meet the demands of an increasingly digital world, one thing is becoming perfectly clear: Process is critical. Speed, accuracy and deep insight are becoming the new normal, and if you don’t provide it, your competitor will. The challenge: Overhauling and automating hundreds of inefficient and, often manual, processes that are exposed in a digitized world. To meet the scale of automation required, we will need to approach it differently than we have before. In this webinar we will cover why process automation is so important to transformation, the crucial role that your businesspeople will play in transforming and automating your organization, when to consider a preintegrated solution versus a best-of-breed one and how low-code workflow tools will provide the technical foundation for success.

In these times of uncertainty, people everywhere are looking inward to ask difficult questions about their financial health and future.

As the world reacts to constant changes during this global pandemic, it is important for financial institutions to understand the hardships people are anticipating, how prepared they feel, and how they view this crisis impacting their overall financial situation. After all, it is the trusted banks and credit unions of our communities that consumers turn to for guidance and assistance.

Join a timely webinar on Tuesday, March 24, 3-3:45 PM (ET), as Bob Neuhaus, Vice President, Global Financial Services of J.D. Power, and Ryan Sorrels, Senior Vice President, DBX Delivery for Temenos, review survey data sourced between February 28 and March 14, 2020 that illustrates the financial health pulse of consumers of all ages and income levels in the face of COVID-19.

Surveys were fielded February 28 to March 1, 2020 and on March 14, 2020
Surveys were conducted online among U.S. consumers aged 18 and older
February 28 - March 1: 1,198 completed surveys (43% male, 57% female)
March 14: 1,868 completed surveys 44% male, 56% female)

In his session, Matt Trevathan calms the fears and anxieties that many developers and app architecture professionals have over modernizing legacy apps and processes. Often, such legacy modernization projects require custom coding and complex integrations.  The Quantum platform eliminates such time-consuming tasks using a combination of (1) drag-and-drop tooling, (2) reusable components, (3) API-driven integrations and more.  The result: Speed and simplicity for updating existing apps for use on their own – as well as updating them to work with new-gen projects. 

Join us to learn the latest findings on digital account opening and onboarding from Javelin Strategy & Research. This engaging webinar will walk you through the gaps in today’s banking environment and illustrate how customer acquisition is changing.

We believe that the human experience is crucial to a successful banking engagement. In this discussion, we're going to focus on putting the human into personalized banking. Bob Meara, Sr. Analyst at Celent, will provide his perspective on personalizing banking and the new CX imperative.

One of the top sessions at Kony's Accelerate 2019 conference! Did you know about half of pro developers have adopted or plan to adopt low-code development platforms by mid-2020? Why? To speed up IT's software delivery for sure, but also to empower developers embedded in business units. The spread of software delivery into business units is one of the 5 big changes low-code adoption carries for software strategies. Join this session for a lively discussion of low-code's potential to improve app delivery today and in the future.

One of the top sessions at Kony's Accelerate 2019 conference! In this session, we will cover how "Vermont Electric Power Co., Inc. (VELCO), a small transmission utility serving the entire state of Vermont, had 7 custom desktop web and mobile web applications built on a platform that was no longer supported. VELCO selected Kony Quantum with the hope that Kony’s Fabric middleware software would become a key component in its data integration strategy.

One of the top sessions at Kony's Accelerate 2019 conference! Your customers demand great user experiences, which will differentiate you from the competition. Understanding the differences and best practices between mobile apps and responsive web apps is key in delivering value to your users. In this session, we will learn some of the foundational concepts for designing for each, and how and when to create commonality across all your app experiences.

One of the top sessions at Kony's Accelerate 2019 conference! In this session, we will cover how Oceaneering had already seen success at coordinating with and enabling their worldwide staff and customers leveraging native mobile technologies. When they looked at the capabilities and how quickly they could create or extend to Progressive Web App they decided to give it a try. As a result, adoption and the corresponding business results have taken off. The session will provide an overview of the use cases and business challenges, how they implemented and the response they've had from internal and external stakeholders

One of the top sessions at Kony's Accelerate 2019 conference. This session will cover how Michaels has aggressively grown their business in the digital channel with a massive focus on customers engagement. Leveraging full native mobile capabilities, with a focus on UI/UX design, they have used their application to address real customer problems. Geolocation, in-store product location and wayfinding, an AI-enhanced conversational interface with Natural Language Processing (NLP), product image recognition, barcode scanning and more, convert technology into a seamless and sticky user experience. Varun Puri will discuss the approach for driving digital customer engagement and will be joined by Bill Bodin, Kony’s CTO.

All low-code solutions enable companies to build applications faster. Starting fast is great but not if you have to compromise on flexibility, scalability, or user experience. Join this webinar to learn essential architecture requirements that your low-code solution should support to avoid hitting a brick wall in the future.

Progressive Web Apps (PWAs) are becoming more popular and gaining adoption in companies of all sizes. Many of us are still curious and learning on when and how to implement a PWA. Listen to this webcast to learn how to simplify the development of PWAs for mission-critical apps while avoiding some of the most common pitfalls. Source: Application Architecture Summit. Integration Development News.

Do your developers build and test your app once a week, every night, or every time you check in code? Today’s high performing teams understand that the more you build and test your apps along the way, the better the end result. Here’s the problem, where do your developers want to spend their time, rolling out a DevOps platform or creating new features and new apps?

Attend this webinar to learn the best-kept secrets of low-code DevOps including how to consistently build across channels, maintain the history of past builds and other challenges faced by highly productive teams. Join Matt Trevathan and Mike Thompson as they reveal the 7 secrets to how Kony Quantum can automate the DevOps process for greater agility and high-quality solutions.

The rise of progressive web apps is causing an additional step in your mobile decision process. Should you go Native or should you build your next progressive web app? From our own experience we have learned that there is no one size fits all. In this webinar, we will provide guidance to make sure you have everything you need to make the right choice.

What makes you different than the banks and credit unions you compete against? Your people; they are the connective tissue between technology and your customers. When humans are at the center of your digital banking strategy, not on the sidelines, they make digital amazing. Watch the keynote address from the Digital Banking 2019 conference in Austin, TX for a real-life example of what happens when technology enables meaningful interactions between customers and the banker of their choice at Credit Union Australia.

This webinar focuses on the integration of high value technologies in digital transformations. These technologies reduce usability friction while leveraging and maximizing modern device capabilities. You’ll see production grade uses of AI, AR and NLP, and get a first-hand view of AI’s impact and value in the low-code development process.

Don’t miss this webinar with guest speakers Michael Facemire, VP, and Principal Analyst from Forrester and Alex Cobb, CTO from Vestis, as they join the Kony team to discuss a hotly debated topic in the industry - Web Apps vs Native Apps.

Up until recently, the pros and cons behind building native mobile apps versus mobile web apps were well understood. But the rapid evolution and adoption of Progressive Web Apps (PWAs) is leading many to believe the need for building native mobile apps is diminishing. The state of digital technology is at an inflection point, with wide implications for the future of your next app development project.

Join us to learn:
•Is the debate around mobile still mobile web app vs. native app, or are there new options that change this dynamic?
•If you already have a native mobile app, should you get rid of it to build something new?
•What is a Progressive Web App, what makes it different than existing web assets, and different than the apps we’ve currently built, and what tools do we need to build them?
•Key considerations for selecting the right app development strategy based on specific needs
•How do hybrid app technologies like Cordova / PhoneGap fit in the picture in the future?

While low-code development platforms are still in the early stages of adoption, many enterprise leaders are already pigeon-holing them -- and may be missing out on their greatest potential. While these platforms can unquestionably help enterprises relieve the development backlog, reduce costs, and improve efficiency, that's just the beginning of the story. The real hero of the low-code epic: the limitless transformation of the customer experience. Listen to Charles Araujo, Principal Analyst with Intellyx, and Mike Thompson, VP of Product Marketing with Kony for a discussion that will challenge your pre-conceptions about low-code and open your eyes to how you can leverage it to transform the essence of how you engage with your customers.