The Promise & Reality of Human Middleware in Digital Banking

Presented by

Jeffery Kendall, Executive Vice President and GM, Kony DBX and Nicola Lambie, Head of Sales Transformation, Credit Union Aust

About this talk

What makes you different than the banks and credit unions you compete against? Your people; they are the connective tissue between technology and your customers. When humans are at the center of your digital banking strategy, not on the sidelines, they make digital amazing. Watch the keynote address from the Digital Banking 2019 conference in Austin, TX for a real-life example of what happens when technology enables meaningful interactions between customers and the banker of their choice at Credit Union Australia.

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Temenos AG (SIX: TEMN) is the world’s leader in banking software, partnering with credit unions and other financial institutions to transform their business and stay ahead of a changing marketplace. Over 1,300 organizations in North America rely on Temenos software to manage their onboarding, origination, service, collection, core banking and compliance. For more information, please visit