Engaging Customer Experiences with Advanced Digital Technology

Presented by

Varun Puri, Director, IT - eCommerce & Mobile at The Michaels Companies, Bill Bodin, Kony's CTO

About this talk

One of the top sessions at Kony's Accelerate 2019 conference. This session will cover how Michaels has aggressively grown their business in the digital channel with a massive focus on customers engagement. Leveraging full native mobile capabilities, with a focus on UI/UX design, they have used their application to address real customer problems. Geolocation, in-store product location and wayfinding, an AI-enhanced conversational interface with Natural Language Processing (NLP), product image recognition, barcode scanning and more, convert technology into a seamless and sticky user experience. Varun Puri will discuss the approach for driving digital customer engagement and will be joined by Bill Bodin, Kony’s CTO.

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Temenos AG (SIX: TEMN) is the world’s leader in banking software, partnering with credit unions and other financial institutions to transform their business and stay ahead of a changing marketplace. Over 1,300 organizations in North America rely on Temenos software to manage their onboarding, origination, service, collection, core banking and compliance. For more information, please visit www.temenos.com.