How to Scale Service Teams in a Remote World

Presented by

Kelly Singsank, Product Marketing Manager, Salesforce Craig Murray, Director of Service Cloud, Salesforce

About this talk

How to Scale Service Teams in a Remote World Service teams are in a particularly challenging position right now. An influx of customer enquiries is placing a burden on service agents, creating an urgent need to open up key new channels and communicate proactively with customers. On top of this, contact centres are not set up for a remote work environment, requiring organisations to scale and reskill front-line customer service quickly. Join us as we share tactical best practices designed to help you streamline and optimise a remote contact centre, and tips to keep employees engaged and safe during these unprecedented times.

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