Healthcare and Life Sciences Industry: Leading Through Change
Join us for a webinar on how Healthcare and Life Sciences companies can navigate through change and adapt to the new normal. We will present Salesforce’s perspective on the changes brought by COVID-19, and we will hear Joe McEvoy, Head of Innovation & Digital at Priory Group, discuss how they have digitally transformed their business in Healthcare to continue to help their patients and customers. Priory Group moved from zero online sessions for patients before COVID-19 to over 1,500 sessions online to continue to support their patients.
RecordedJun 2 202044 mins
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Jonathan Beeston, Product Marketing Director, EMEA, Salesforce | Matthew Quinn, Lead Solution Engineer, Salesforce
Learn from Jonathan Beeston, Product Marketing Director, EMEA, Salesforce, about how Salesforce CDP helps you build your own single source of truth, get a complete view of your customer, and action data in a more trusted way.
Jason Finbow, AVP, Service Cloud, Salesforce | Allison Johnson Bryan, Director, Product Marketing, Salesforce
It’s a new world and a new normal, and we’re not going back to the way things were. We’re all-digital. We’re working from anywhere and serving customers everywhere and to succeed, we have to embrace new ways of operating. Join Jason Finbow, AVP, Service Cloud, Salesforce, for an insightful session in which we will share what the future of Customer Service looks like in this grand reopening of the Society You will learn how modernising your contact centre, automating your digital service and scaling your field service operations will make every customer engagement more valuable and empower your service employees to quickly help your customers. We’ll show you how the latest Customer 360 innovations, including our reimagined Service Cloud, is accelerating digital transformation for customers. It’s a session you don’t want to miss.
69% of customers now expect seamlessly connected experiences across their buying journey. This episode will show you how to meet your shoppers where they are, with fast, engaging customer journeys and experiences on Salesforce Commerce Cloud. Hear from Christy Sports VP of Digital, Harvey Bierman on how they engaged their customers beyond the “buy” button with Salesforce Order Management, and we'll walk you through a demo. Drive innovation across any channel with Headless.
Coming out of a year of disruption, sales leaders we speak with are asking how to regain visibility and control over their revenue. Without a benchmark for 2021 or year-over-year comparisons, uncovering areas of opportunity and driving execution is challenging, but our team is here to help.Join Salesforce speakers Amanda Guidi, EMEA Product Marketing Manager, Sales Coud andd Katie Campbell, Product Marketing Manager, Sales Cloud, in this session to learn how you can measure and manage revenue performance across every channel with easy ways to automate data capture, get smart about pipeline management, and create a data-driven forecast with Sales Cloud.
Stephen Eustace, Salesforce | Tim Roberts, Vice President of Global Business Development, PCI Pharma Services
PCI is blazing a trail in the pharmaceutical supply chain to benefit patients, as part of a three-year digital transformation strategy that is already differentiating PCI and providing real and measurable returns. Learn how PCI is digitizing its core processes with Salesforce, which has allowed the company to meet the challenges of the past year, accelerate drug and vaccine development, enrich client experiences and leverage insights to fuel growth, to help improve patients’ lives.
● Hear from Tim Roberts, VP Global Sales, PCI Pharma Services about how the company is rapidly innovating to keep up with the “new normal,” increasing its efficiency and agility to bring life-changing therapies to patients faster
● Learn how PCI is making a global impact, playing a key role in the commercial launch of 50+ new therapies annually and currently supporting 30+ COVID vaccination trials
● See a live demo to visualise how PCI has leveraged the Salesforce Platform to support its digital goals and increase speed to market
Mike Lewis, Salesforce | Tessa Fayers, Thames Water | Amelia Thompson, Thames Water
Director of Operational Services Tessa Fayers shares how Thames Water is delivering a completely new way to engage with customers and empower employees to deliver a step change in a large customer service organisation.
● Creating an amazing service - getting the team right
● Discover Thames Water’s Learning Journey
● See the service in action - proudly presented by Amelia Thompson, Chief Product Owner, Thames Water
Steven Hubert, Salesforce | Felicity Starr, Tableau | Adam Cook, Tableau
COVID-19 is impacting every part of business, from where we work to the way we measure success. Now more than ever, data is the key to smarter and more effective decision-making to move forwards and provide your business with new opportunity.
High tech products are more connected than any other industries. Your customers expect to access data-based insights in every app and product they use to make smarter decisions. With the power of Tableau you will bring new ways for your customers to use, understand, and gain even more value from your product offerings.
Join Steven Hubert Senior Regional Vice President, High Tech, Salesforce, in this session as the Tableau team share how you can:
● Deliver interactive visual analytics that empower your customers and drive product adoption.
● The value data brings to the entire sales organisation
Amanda Wong, Salesforce | Gillian O'Leary, Salesforce | Louise Hill, Co-founder and COO, gohenry
Digitalisation is no longer an option but an imperative for SMEs that want to grow and succeed in the new world of work.
Never have we known a world to so heavily rely on all things digital to operate and better serve customers, and this brings a host of opportunities for Small Businesses. Join us as we look forward to what comes next for SMEs looking to grow, explore how small businesses can continue to enhance their customer experiences and hear insights from Louise Hill, Co-founder and COO of trailblazers gohenry, as they share the strategies they've put in place to ensure continued and future growth.
In this session you will learn:
● What are the opportunities for Small Business in the new, work-from-anywhere world?
● How to get started with digitalisation for growth
● How gohenry digitised to fuel growth and put the customer first
Ivon Lalova, Salesforce | James Ross, Salesforce | Louis Roman, Interim CMO, Freshfields
The pandemic has served as an accelerant, supercharging a pivot to client-centricity and rethinking how you serve your employees. Organisations have the ability to reinvent themselves for the all-digital, work-from-anywhere world.
Now as businesses begin to return to the office, we will discuss the challenges of the firms/organisations and peoples’ roles during this period, plus provide a lens on the future, culture, digital processes & tools.
Tune into this session featuring Louis Roman, Interim CMO, Freshfields, to learn:
● Best practices on how to stay ahead of the competition
● How to grow the business while looking out for your employee's best interests
● How important it is to focus on your client experiences
Lester McHargue, Salesforce | Kayla Santo, Salesforce | Nick Wojdyla, Director of Digital Marketing, Cummins
Manufacturing is transitioning to customers who require optimized experiences across channels like dealers, distributors, and digital commerce. These experiences are driven by moments that matter to your customers. Join us and special guest Nick Wojdyla, Director of Digital Marketing, Cummins to learn how Salesforce empowers your ability to drive these memorable experiences.
James Bruce & Sean Brownell,Salesforce|Noel Butwell, Standard Life Aberdeen|Christopher Carlton, Sedgwick Repair Solutions,UK
If you're operating in the Insurance market, it's no secret that customer-centricity can feel out of reach. Thanks to decades of complexity, it's become a difficult feat to deliver trust, transparency, and convenience for the Insurance customer.
Big Data and the new opportunities presented are hugely exciting for the industry, many of whom are investing heavily in new data analytics and mining capabilities in search of untapped organic growth potential.
In this session featuring Noel Butwell, CEO, Adviser Platforms, Standard Life Aberdeen and Christopher Carlton, Director, Sedgwick Repair Solutions, UK, you'll learn:
● Insurance-specific priorities for 2021 and beyond
● How you can navigate the new digital landscape
● How to find your untapped growth potential
Customers across every industry are looking for digital-first relationships, and companies are accelerating transformation initiatives to keep up. Join this session with DAZN Chief Subscription Officer, Ben King, to learn how they are disrupting the media landscape launching new revenue streams with a direct to consumer model to drive explosive growth.
In this session you will learn:
● How to accelerate to a customer-centric, digital first approach
● How to disrupt and win the battle for audience attention and retention
The last 18 months have caused a shift for everyone in what they value in life. How do you attract, engage and retain the best talent in this new, work-from-anywhere world? Nabila Salem, President of Revolent Group, talks about how they are engaging their employees, developing talent and supporting the ecosystem as a whole.
In this session you will learn:
● How Revolent is rethinking the possible with talent development
● How employee engagement leads to loyal customer relationships and business growth
● Revolent's view of the future of the Salesforce ecosystem, and how they navigate it
Ben Miller, Tableau | Mark Hemsley, Rail Delivery Group | Toby Ayre, Rail Delivery Group
Every digital transformation at its core is a data transformation. But where do you start? Hear how Rail Delivery Group have unlocked, analysed, and empowered employees to act on data. Joining us from Rail Delivery Group are Mark Hemsley, Architecture Practice Lead and Toby Ayre, Head of Data and Analytics.
Join this session to learn:
● How Tableau and MuleSoft can help build a culture of data and integration
● How to put your data at the centre of your business strategy
Bryony Walsh, Solution Engineer, Salesforce | Jeff Parker, CEO, WorldFirst
Change is inevitable. To future-proof your organisation and outmanoeuvre the competition you need to unite teams around the same client data.
In this session you'll learn from Jeff Parker, CEO of Worldfirst on how they have empowered their people and delivered faster innovation. They'll share their top tips for making faster business decisions to take advantage of opportunities and grow, all while working remotely.
What you will learn:
● How to unlock client-centric growth across channels
● How CRM is no longer 'just for sales'
● How you can work smarter, not harder, with one view of your client relationships
Ross Lynch, Solution Engineer, Salesforce | Dany Krivoshey, Head of Analytics and Customer Experience, Unilever International
When change is constant how does the strongest FMCG company in the world create a roadmap around the customer? Learn from Dany Krivoshey, Head of Analytics and Customer Experience, how Unilever was able to stay agile whilst successfully bringing the entire organisation on a journey to support their customer success. Also, hear about the impact they delivered and the technology that helped to enable this.
In this session you will learn:
● How a strong vision and brand purpose is critical to stay ahead
● How customer-centric processes drive efficiency and growth
● What resilience looks like in the future for Unilever
Amelia Cohen, Salesforce | Craig Elwell, Studio Retail | Ann-Marie Spencer, Studio Retail
2020 accelerated the shift to digital engagement, and today’s digital first customer now expects an experience that’s connected, consistent, and personalised, across any device, any channel, any time. Forward thinking companies like Studio Retail, want to stand out amongst the crowd, and are re-imagining their concept of relationships around the needs of the digital-first customer. We will be joined by Studio Retail's Craig Elwell, Product Manager Digital Development and Ann-Marie Spencer, Head of Customer Service Change.
In this session, you'll learn:
● How brands and businesses must adapt to changing expectations of the connected customer
● Why a Single Customer view is key to deliver elevate consumer experiences
● How experience is your new brand differentiator
Alison Hutchinson, Pennies | Michael Broughton, Furniture Village | Michael Green, Salesforce
2020 massively disrupted the retail industry and the effects are still being felt, despite retailers cautiously re-opening physical stores. Many businesses who relied on in-person experiences, were forced to accelerate years of digital innovation into months to cope with the massive surge in online revenue growth - as high 200% YoY.
We watched customers experiment with new channels, order from social platforms and engage in new ways. Whilst today’s customer may be digital-first, there are still a number of advantages to in-store shopping that have yet to be duplicated in the digital space, the future is sure to be an omni-channel one.
Join us as we speak with Michael Broughton, Business Development and IT Director at Furniture Village and Alison Hutchinson CBE, CEO at Pennies on how the pandemic has accelerated the way they interact online.
In this session you'll learn how to:
- Use your e-commerce business as a platform for change and drive real impact in the Nonprofit world
- Recreate your in-store experiences, online at speed
- Bridge the gap between all touch-points to provide seamless customer service everywhere
Mike Pichler, Chief Sales Officer, Condeco | Meghan Bourne and Tom Gowers, Salesforce
The world has changed, and the workplace has fundamentally changed along with it. Whether employees are returning to the workplace or are working from anywhere, it’s critical for organisations to empower their employees to collaborate, stay informed, and get support in a decentralised work environment, all while prioritising employee wellbeing.
Learn how to use Salesforce to deliver a seamless, integrated, and intelligent suite of solutions to help organisations reimagine the employee experience in the new normal. We will hear how Condeco uses Salesforce as a catalyst for employee engagement and productivity. And we’ll show how you can improve overall employee experience at your organisation.
Join us to learn how to:
- Drive employee engagement with a central hub for company announcements, apps, support, and more
- Enhance productivity with intelligent and intuitive employee service
- Easily configure a tailored, mobile-friendly experience for every employee
Salesforce is the global leader in customer relationship management (CRM), bringing companies closer to their customers in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies—cloud, mobile, social, internet of things, and artificial intelligence—to connect to their customers in a whole new way. The Salesforce Customer Success Platform includes industry-leading services spanning sales, service, marketing, commerce, communities, collaboration and industries, all on a single trusted cloud platform. Salesforce will power more than 2 trillion B2B and B2C transactions this year for more than 150,000 companies and millions of Trailblazers--the individuals and their organizations who are using Salesforce to drive innovation, grow their careers and transform their businesses. Salesforce is committed to a set of core values--trust, growth, innovation, and equality of every human being. The company is ranked #1 on Fortune’s World's Best Workplaces list, and Forbes has ranked the company one of the world's most innovative companies for eight years in a row. For information, please visit www.salesforce.com.