Reimaging the Client Experience and Empowering Employees

Presented by

Stephen Gee, Chief Revenue Officer, GDS Group | Edward Wall, Senior AVP Business Services UK and Ireland, Salesforce

About this talk

Holistic. Connected. Digital. Client-centric. As business leaders embrace digital change, these are the attributes that organisations are needing to evolve. In an increasingly remote world, managing and fine-tuning a digital first model in your organisation is essential to enabling employees to be more collaborative and efficient in their profession, achieving strategic growth targets and delivering market-leading client experiences. Watch this episode to learn best practices from our special guest Stephen Gee, Chief Revenue Officer, GDS Group and Edward Wall, Senior Area Vice President, Business Services, Salesforce. In this session you’ll learn: - How Salesforce can help, providing data consistency, reinforcing trust, deploying innovative capabilities and better engaging the workforce with a client-centric performance platform. - How businesses in their digital transformation journey can create a personalised, customer-centric digital experience across the entire lifecycle. - How to retain, upskill and empower employees - enabling them to thrive, feel safe in the workplace and help your business grow.

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Salesforce is the global leader in customer relationship management (CRM), bringing companies closer to their customers in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies—cloud, mobile, social, internet of things, and artificial intelligence—to connect to their customers in a whole new way. The Salesforce Customer Success Platform includes industry-leading services spanning sales, service, marketing, commerce, communities, collaboration and industries, all on a single trusted cloud platform. Salesforce will power more than 2 trillion B2B and B2C transactions this year for more than 150,000 companies and millions of Trailblazers--the individuals and their organizations who are using Salesforce to drive innovation, grow their careers and transform their businesses. Salesforce is committed to a set of core values--trust, growth, innovation, and equality of every human being. The company is ranked #1 on Fortune’s World's Best Workplaces list, and Forbes has ranked the company one of the world's most innovative companies for eight years in a row. For information, please visit www.salesforce.com.