How to Simplify Traditionally Complex Processes in Regulated Industries

Presented by

Arman Tahmassebi, COO, LendInvest | Mary Letson, Regional Sales Director - Service Cloud, Salesforce

About this talk

Almost every industry has its own complicated version of traditionally complex processes and for regulated industries, such as Financial Services, Utilities and many others, this comes with an added layer of scrutiny and challenges. For many years, digital transformation has been hindered by a huge amount of legacy technology and processes, which have been impairing the ability to adapt and meet the rapidly evolving needs, requirements and expectations of customers. 2020 changed this narrative in the most dramatic way, as customers demanded more than ever convenience, efficiency, information, and a frictionless experience across multiple channels, at a time of their choice. Join this session to learn how LendInvest has simplified deeply ingrained processes, such as onboarding and lending, or providing access to new suppliers to the national grid, to meet the demands of a remote digital world. In this session you’ll learn: - The need to- and the challenge of simplifying traditionally complex processes, and insights into some of the triggers that could be affecting organisations in regulated industries - The importance of data-driven decisions - How to successfully move from paper-based to digital-first in highly regulated industries

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