How to Simplify Traditionally Complex Processes in Regulated Industries

Logo
Presented by

Arman Tahmassebi, COO, LendInvest | Mary Letson, Regional Sales Director - Service Cloud, Salesforce

About this talk

Almost every industry has its own complicated version of traditionally complex processes and for regulated industries, such as Financial Services, Utilities and many others, this comes with an added layer of scrutiny and challenges. For many years, digital transformation has been hindered by a huge amount of legacy technology and processes, which have been impairing the ability to adapt and meet the rapidly evolving needs, requirements and expectations of customers. 2020 changed this narrative in the most dramatic way, as customers demanded more than ever convenience, efficiency, information, and a frictionless experience across multiple channels, at a time of their choice. Join this session to learn how LendInvest has simplified deeply ingrained processes, such as onboarding and lending, or providing access to new suppliers to the national grid, to meet the demands of a remote digital world. In this session you’ll learn: - The need to- and the challenge of simplifying traditionally complex processes, and insights into some of the triggers that could be affecting organisations in regulated industries - The importance of data-driven decisions - How to successfully move from paper-based to digital-first in highly regulated industries
Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (143)
Subscribers (17465)
Salesforce is the global leader in customer relationship management (CRM), bringing companies closer to their customers in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies—cloud, mobile, social, internet of things, and artificial intelligence—to connect to their customers in a whole new way. The Salesforce Customer Success Platform includes industry-leading services spanning sales, service, marketing, commerce, communities, collaboration and industries, all on a single trusted cloud platform. Salesforce will power more than 2 trillion B2B and B2C transactions this year for more than 150,000 companies and millions of Trailblazers--the individuals and their organizations who are using Salesforce to drive innovation, grow their careers and transform their businesses. Salesforce is committed to a set of core values--trust, growth, innovation, and equality of every human being. The company is ranked #1 on Fortune’s World's Best Workplaces list, and Forbes has ranked the company one of the world's most innovative companies for eight years in a row. For information, please visit www.salesforce.com.