Every digital transformation at its core is a data transformation. But where do you start? Hear how Rail Delivery Group have unlocked, analysed, and empowered employees to act on data. Joining us from Rail Delivery Group are Mark Hemsley, Architecture Practice Lead and Toby Ayre, Head of Data and Analytics.
Join this session to learn:
● How Tableau and MuleSoft can help build a culture of data and integration
● How to put your data at the centre of your business strategy
RecordedAug 17 202115 mins
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Clara Shih, CEO and GM of Service Cloud and Matt Dixon, Chief Research & Innovation Officer at Tethr and Co-author of The Eff
Please join Clara Shih, CEO and GM of Service Cloud for a keynote address on how to unify people and processes across the customer experience with Salesforce. In this session Clara will be sitting down for a fireside chat with Matt Dixon, Chief Research & Innovation Officer at Tethr and Co-author of The Effortless Experience, to discuss how to create exceptional customer experiences. Clara will also be sharing some of the latest product innovation from Salesforce. It is a session you don’t want to miss!
Service teams and contact centers have been hit especially hard, forcing many businesses and organizations to look for better ways to move faster and do more with less. Join this session to hear about our latest product innovations and how Salesforce Trailblazers are harnessing intelligence and automation to drive productivity, scale operations and deliver end-to-end service experiences more efficiently.
The pandemic has accelerated numerous trends and shifts in the fashion and retail sector, and fuelled debates and reignited discussions around the role and relevance of stores in how customers will shop after the pandemic and beyond.
Retailers are going to have to make some bold decisions. As today’s digitally driven, convenience-focused customers become ever more demanding, stores need to evolve, innovate and rewire for the future.
From innovative new technology, elevated customer service and clienteling opportunities, through to meaningful experiences and upping the productivity of staff, The UK Fashion Bible, Drapers & Salesforce invite you to watch this exclusive mini-documentary exploring the best in retail innovation, cutting edge shop design and the latest trends for store strategy.
In this video we take you behind the scenes of three industry-leading stores, from high end to high street:
● Luxury retailer Browns new Brook Street store, powered by parent company and online giant Farfetch
● Global sportswear leader Adidas and its ‘local’ Oxford Street flagship
● Zara’s connected ‘digital store’ and new, industry-leading Store Mode functionality
Joaquin de Valenzuela, Head of Financial Service, Salesforce UKI
Due to the COVID-19 crisis and the economic slowdown, lenders are increasingly focused on retail credit risk management, while at the same time looking to provide short-term relief from debt payments to loyal customers that are facing financial hardship.
Many borrowers are asking their financial institutions for support, and lenders need to process thousands of requests, while predicting future situations where their customer may not be able to repay a mortgage or a consumer loan. In these circumstances, it is more important than ever for the lender to put the borrower at the centre of their operations. Lenders need to qualify customer requests quickly, schedule appointments with relevant staff, and agree a new payment plan if needed, providing guidance and debt relief. In an era of extreme uncertainty, it is important for Financial Services institutions to be the stable foundation their customers need, allowing them to earn trust and strengthen their customer relationships.
In this webinar, learn from Salesforce how the 360 Salesforce Customer Success Platform can be used to reimagine collections and deliver an impactful and efficient omni-channel experience for both collectors and borrowers, leading to improved financial wellbeing for all.
Tiffani Bova, Global Growth Evangelist at Salesforce
In this session Tiffani Bova, Chief Growth Evangelist at Salesforce and best selling author, shares how to create a customer centric service strategy that enables businesses of all sizes maximize retention, avoid a growth stall, and find innovative ways to better service existing customers.
Neil Holden-GroupIT Director,Halfords. Michael Green,Senior AreaVP & Craig Smith, Digital Transformation Director, Salesforce
The market forces & macro-economic factors that have been impacting retail over the last decade have, in the last few years, got significantly stronger.
There is huge opportunity for established and respected brands to innovate the customer offer & the ways customers can interact with the brand in both physical and digital worlds. The global pandemic has also got retailers thinking even harder about how customers can access their offer and what that offer looks like.
In this webinar we will discuss the topic with Neil Holden, the GroupIT Director of Halfords, who is working in a business that is already making great progress in their transformation.
Jonathan Beeston, Product Marketing Director, EMEA, Salesforce | Matthew Quinn, Lead Solution Engineer, Salesforce
Learn from Jonathan Beeston, Product Marketing Director, EMEA, Salesforce, about how Salesforce CDP helps you build your own single source of truth, get a complete view of your customer, and action data in a more trusted way.
Jason Finbow, AVP, Service Cloud, Salesforce | Allison Johnson Bryan, Director, Product Marketing, Salesforce
It’s a new world and a new normal, and we’re not going back to the way things were. We’re all-digital. We’re working from anywhere and serving customers everywhere and to succeed, we have to embrace new ways of operating. Join Jason Finbow, AVP, Service Cloud, Salesforce, for an insightful session in which we will share what the future of Customer Service looks like in this grand reopening of the Society You will learn how modernising your contact centre, automating your digital service and scaling your field service operations will make every customer engagement more valuable and empower your service employees to quickly help your customers. We’ll show you how the latest Customer 360 innovations, including our reimagined Service Cloud, is accelerating digital transformation for customers. It’s a session you don’t want to miss.
69% of customers now expect seamlessly connected experiences across their buying journey. This episode will show you how to meet your shoppers where they are, with fast, engaging customer journeys and experiences on Salesforce Commerce Cloud. Hear from Christy Sports VP of Digital, Harvey Bierman on how they engaged their customers beyond the “buy” button with Salesforce Order Management, and we'll walk you through a demo. Drive innovation across any channel with Headless.
Coming out of a year of disruption, sales leaders we speak with are asking how to regain visibility and control over their revenue. Without a benchmark for 2021 or year-over-year comparisons, uncovering areas of opportunity and driving execution is challenging, but our team is here to help.Join Salesforce speakers Amanda Guidi, EMEA Product Marketing Manager, Sales Coud andd Katie Campbell, Product Marketing Manager, Sales Cloud, in this session to learn how you can measure and manage revenue performance across every channel with easy ways to automate data capture, get smart about pipeline management, and create a data-driven forecast with Sales Cloud.
Stephen Eustace, Salesforce | Tim Roberts, Vice President of Global Business Development, PCI Pharma Services
PCI is blazing a trail in the pharmaceutical supply chain to benefit patients, as part of a three-year digital transformation strategy that is already differentiating PCI and providing real and measurable returns. Learn how PCI is digitizing its core processes with Salesforce, which has allowed the company to meet the challenges of the past year, accelerate drug and vaccine development, enrich client experiences and leverage insights to fuel growth, to help improve patients’ lives.
● Hear from Tim Roberts, VP Global Sales, PCI Pharma Services about how the company is rapidly innovating to keep up with the “new normal,” increasing its efficiency and agility to bring life-changing therapies to patients faster
● Learn how PCI is making a global impact, playing a key role in the commercial launch of 50+ new therapies annually and currently supporting 30+ COVID vaccination trials
● See a live demo to visualise how PCI has leveraged the Salesforce Platform to support its digital goals and increase speed to market
Mike Lewis, Salesforce | Tessa Fayers, Thames Water | Amelia Thompson, Thames Water
Director of Operational Services Tessa Fayers shares how Thames Water is delivering a completely new way to engage with customers and empower employees to deliver a step change in a large customer service organisation.
● Creating an amazing service - getting the team right
● Discover Thames Water’s Learning Journey
● See the service in action - proudly presented by Amelia Thompson, Chief Product Owner, Thames Water
Steven Hubert, Salesforce | Felicity Starr, Tableau | Adam Cook, Tableau
COVID-19 is impacting every part of business, from where we work to the way we measure success. Now more than ever, data is the key to smarter and more effective decision-making to move forwards and provide your business with new opportunity.
High tech products are more connected than any other industries. Your customers expect to access data-based insights in every app and product they use to make smarter decisions. With the power of Tableau you will bring new ways for your customers to use, understand, and gain even more value from your product offerings.
Join Steven Hubert Senior Regional Vice President, High Tech, Salesforce, in this session as the Tableau team share how you can:
● Deliver interactive visual analytics that empower your customers and drive product adoption.
● The value data brings to the entire sales organisation
Amanda Wong, Salesforce | Gillian O'Leary, Salesforce | Louise Hill, Co-founder and COO, gohenry
Digitalisation is no longer an option but an imperative for SMEs that want to grow and succeed in the new world of work.
Never have we known a world to so heavily rely on all things digital to operate and better serve customers, and this brings a host of opportunities for Small Businesses. Join us as we look forward to what comes next for SMEs looking to grow, explore how small businesses can continue to enhance their customer experiences and hear insights from Louise Hill, Co-founder and COO of trailblazers gohenry, as they share the strategies they've put in place to ensure continued and future growth.
In this session you will learn:
● What are the opportunities for Small Business in the new, work-from-anywhere world?
● How to get started with digitalisation for growth
● How gohenry digitised to fuel growth and put the customer first
Ivon Lalova, Salesforce | James Ross, Salesforce | Louis Roman, Interim CMO, Freshfields
The pandemic has served as an accelerant, supercharging a pivot to client-centricity and rethinking how you serve your employees. Organisations have the ability to reinvent themselves for the all-digital, work-from-anywhere world.
Now as businesses begin to return to the office, we will discuss the challenges of the firms/organisations and peoples’ roles during this period, plus provide a lens on the future, culture, digital processes & tools.
Tune into this session featuring Louis Roman, Interim CMO, Freshfields, to learn:
● Best practices on how to stay ahead of the competition
● How to grow the business while looking out for your employee's best interests
● How important it is to focus on your client experiences
Lester McHargue, Salesforce | Kayla Santo, Salesforce | Nick Wojdyla, Director of Digital Marketing, Cummins
Manufacturing is transitioning to customers who require optimized experiences across channels like dealers, distributors, and digital commerce. These experiences are driven by moments that matter to your customers. Join us and special guest Nick Wojdyla, Director of Digital Marketing, Cummins to learn how Salesforce empowers your ability to drive these memorable experiences.
James Bruce & Sean Brownell,Salesforce|Noel Butwell, Standard Life Aberdeen|Christopher Carlton, Sedgwick Repair Solutions,UK
If you're operating in the Insurance market, it's no secret that customer-centricity can feel out of reach. Thanks to decades of complexity, it's become a difficult feat to deliver trust, transparency, and convenience for the Insurance customer.
Big Data and the new opportunities presented are hugely exciting for the industry, many of whom are investing heavily in new data analytics and mining capabilities in search of untapped organic growth potential.
In this session featuring Noel Butwell, CEO, Adviser Platforms, Standard Life Aberdeen and Christopher Carlton, Director, Sedgwick Repair Solutions, UK, you'll learn:
● Insurance-specific priorities for 2021 and beyond
● How you can navigate the new digital landscape
● How to find your untapped growth potential
Salesforce is the global leader in customer relationship management (CRM), bringing companies closer to their customers in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies—cloud, mobile, social, internet of things, and artificial intelligence—to connect to their customers in a whole new way. The Salesforce Customer Success Platform includes industry-leading services spanning sales, service, marketing, commerce, communities, collaboration and industries, all on a single trusted cloud platform. Salesforce will power more than 2 trillion B2B and B2C transactions this year for more than 150,000 companies and millions of Trailblazers--the individuals and their organizations who are using Salesforce to drive innovation, grow their careers and transform their businesses. Salesforce is committed to a set of core values--trust, growth, innovation, and equality of every human being. The company is ranked #1 on Fortune’s World's Best Workplaces list, and Forbes has ranked the company one of the world's most innovative companies for eight years in a row. For information, please visit www.salesforce.com.