Freshfields: The Future Client Experience, Now

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Presented by

Ivon Lalova, Salesforce | James Ross, Salesforce | Louis Roman, Interim CMO, Freshfields

About this talk

The pandemic has served as an accelerant, supercharging a pivot to client-centricity and rethinking how you serve your employees. Organisations have the ability to reinvent themselves for the all-digital, work-from-anywhere world. Now as businesses begin to return to the office, we will discuss the challenges of the firms/organisations and peoples’ roles during this period, plus provide a lens on the future, culture, digital processes & tools. Tune into this session featuring Louis Roman, Interim CMO, Freshfields, to learn: ● Best practices on how to stay ahead of the competition ● How to grow the business while looking out for your employee's best interests ● How important it is to focus on your client experiences
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