How Thames Water is Revolutionising Customer Service with Empowered Employees

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Presented by

Mike Lewis, Salesforce | Tessa Fayers, Thames Water | Amelia Thompson, Thames Water

About this talk

Director of Operational Services Tessa Fayers shares how Thames Water is delivering a completely new way to engage with customers and empower employees to deliver a step change in a large customer service organisation. Key Takeaways: ● Creating an amazing service - getting the team right ● Discover Thames Water’s Learning Journey ● See the service in action - proudly presented by Amelia Thompson, Chief Product Owner, Thames Water
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