Service from Anywhere - Powering the Great Reopening with Service Cloud 360

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Presented by

Jason Finbow, AVP, Service Cloud, Salesforce | Allison Johnson Bryan, Director, Product Marketing, Salesforce

About this talk

It’s a new world and a new normal, and we’re not going back to the way things were. We’re all-digital. We’re working from anywhere and serving customers everywhere and to succeed, we have to embrace new ways of operating. Join Jason Finbow, AVP, Service Cloud, Salesforce, for an insightful session in which we will share what the future of Customer Service looks like in this grand reopening of the Society You will learn how modernising your contact centre, automating your digital service and scaling your field service operations will make every customer engagement more valuable and empower your service employees to quickly help your customers. We’ll show you how the latest Customer 360 innovations, including our reimagined Service Cloud, is accelerating digital transformation for customers. It’s a session you don’t want to miss.
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Salesforce is the global leader in customer relationship management (CRM), bringing companies closer to their customers in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies—cloud, mobile, social, internet of things, and artificial intelligence—to connect to their customers in a whole new way. The Salesforce Customer Success Platform includes industry-leading services spanning sales, service, marketing, commerce, communities, collaboration and industries, all on a single trusted cloud platform. Salesforce will power more than 2 trillion B2B and B2C transactions this year for more than 150,000 companies and millions of Trailblazers--the individuals and their organizations who are using Salesforce to drive innovation, grow their careers and transform their businesses. Salesforce is committed to a set of core values--trust, growth, innovation, and equality of every human being. The company is ranked #1 on Fortune’s World's Best Workplaces list, and Forbes has ranked the company one of the world's most innovative companies for eight years in a row. For information, please visit www.salesforce.com.