Re-imagining the Retail Experience Through Technology

Presented by

Neil Holden-GroupIT Director,Halfords. Michael Green,Senior AreaVP & Craig Smith, Digital Transformation Director, Salesforce

About this talk

The market forces & macro-economic factors that have been impacting retail over the last decade have, in the last few years, got significantly stronger. There is huge opportunity for established and respected brands to innovate the customer offer & the ways customers can interact with the brand in both physical and digital worlds. The global pandemic has also got retailers thinking even harder about how customers can access their offer and what that offer looks like. In this webinar we will discuss the topic with Neil Holden, the GroupIT Director of Halfords, who is working in a business that is already making great progress in their transformation.

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