Customer Expectations? Ever evolving. Here's How To Adapt.

Presented by

Amelia Cohen, Salesforce | Craig Elwell, Studio Retail | Ann-Marie Spencer, Studio Retail

About this talk

2020 accelerated the shift to digital engagement, and today’s digital first customer now expects an experience that’s connected, consistent, and personalised, across any device, any channel, any time. Forward thinking companies like Studio Retail, want to stand out amongst the crowd, and are re-imagining their concept of relationships around the needs of the digital-first customer. We will be joined by Studio Retail's Craig Elwell, Product Manager Digital Development and Ann-Marie Spencer, Head of Customer Service Change. In this session, you'll learn: ● How brands and businesses must adapt to changing expectations of the connected customer ● Why a Single Customer view is key to deliver elevate consumer experiences ● How experience is your new brand differentiator

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