Presented by
Ross Lynch, Solution Engineer, Salesforce | Dany Krivoshey, Head of Analytics and Customer Experience, Unilever International
Operational Resilience and Excellence
About this talk
When change is constant how does the strongest FMCG company in the world create a roadmap around the customer? Learn from Dany Krivoshey, Head of Analytics and Customer Experience, how Unilever was able to stay agile whilst successfully bringing the entire organisation on a journey to support their customer success. Also, hear about the impact they delivered and the technology that helped to enable this.
In this session you will learn:
● How a strong vision and brand purpose is critical to stay ahead
● How customer-centric processes drive efficiency and growth
● What resilience looks like in the future for Unilever
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