Operational Resilience and Excellence

Presented by

Ross Lynch, Solution Engineer, Salesforce | Dany Krivoshey, Head of Analytics and Customer Experience, Unilever International

About this talk

When change is constant how does the strongest FMCG company in the world create a roadmap around the customer? Learn from Dany Krivoshey, Head of Analytics and Customer Experience, how Unilever was able to stay agile whilst successfully bringing the entire organisation on a journey to support their customer success. Also, hear about the impact they delivered and the technology that helped to enable this. In this session you will learn: ● How a strong vision and brand purpose is critical to stay ahead ● How customer-centric processes drive efficiency and growth ● What resilience looks like in the future for Unilever

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