Unify People and Processes across the Business to Deliver Seamless Customer Eng

Presented by

Clara Shih, CEO and GM of Service Cloud and Matt Dixon, Chief Research & Innovation Officer at Tethr and Co-author of The Eff

About this talk

Please join Clara Shih, CEO and GM of Service Cloud for a keynote address on how to unify people and processes across the customer experience with Salesforce. In this session Clara will be sitting down for a fireside chat with Matt Dixon, Chief Research & Innovation Officer at Tethr and Co-author of The Effortless Experience, to discuss how to create exceptional customer experiences. Clara will also be sharing some of the latest product innovation from Salesforce. It is a session you don’t want to miss!

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Salesforce is the global leader in customer relationship management (CRM), bringing companies closer to their customers in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies—cloud, mobile, social, internet of things, and artificial intelligence—to connect to their customers in a whole new way. The Salesforce Customer Success Platform includes industry-leading services spanning sales, service, marketing, commerce, communities, collaboration and industries, all on a single trusted cloud platform. Salesforce will power more than 2 trillion B2B and B2C transactions this year for more than 150,000 companies and millions of Trailblazers--the individuals and their organizations who are using Salesforce to drive innovation, grow their careers and transform their businesses. Salesforce is committed to a set of core values--trust, growth, innovation, and equality of every human being. The company is ranked #1 on Fortune’s World's Best Workplaces list, and Forbes has ranked the company one of the world's most innovative companies for eight years in a row. For information, please visit www.salesforce.com.