Service Best Practices: Self Service

Presented by

Bernard Slowey , Emma Coffey , Saumya Shaklya , Nick Sweers, Steve Roberts

About this talk

Whether you’re just beginning your Salesforce journey or are a Salesforce MVP, join us for this virtual event series, brought to you by our very own in-house experts, who will share a behind-the-scenes look into how we use Salesforce technology to run our customer service organisation. In the next event of this Salesforce-on-Salesforce series, we’ll show you how we’re creating and delivering self-service resources - like our Help Portal - using our Customer360 platform, including: • Salesforce’s Strategy for Self-Service • Scaling Self-Help Content • Unlocking Self-Service Success
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