Service Best Practices: Self Service

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Presented by

Bernard Slowey , Emma Coffey , Saumya Shaklya , Nick Sweers, Steve Roberts

About this talk

Whether you’re just beginning your Salesforce journey or are a Salesforce MVP, join us for this virtual event series, brought to you by our very own in-house experts, who will share a behind-the-scenes look into how we use Salesforce technology to run our customer service organisation. In the next event of this Salesforce-on-Salesforce series, we’ll show you how we’re creating and delivering self-service resources - like our Help Portal - using our Customer360 platform, including: • Salesforce’s Strategy for Self-Service • Scaling Self-Help Content • Unlocking Self-Service Success
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Salesforce is the global leader in customer relationship management (CRM), bringing companies closer to their customers in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies—cloud, mobile, social, internet of things, and artificial intelligence—to connect to their customers in a whole new way. The Salesforce Customer Success Platform includes industry-leading services spanning sales, service, marketing, commerce, communities, collaboration and industries, all on a single trusted cloud platform. Salesforce will power more than 2 trillion B2B and B2C transactions this year for more than 150,000 companies and millions of Trailblazers--the individuals and their organizations who are using Salesforce to drive innovation, grow their careers and transform their businesses. Salesforce is committed to a set of core values--trust, growth, innovation, and equality of every human being. The company is ranked #1 on Fortune’s World's Best Workplaces list, and Forbes has ranked the company one of the world's most innovative companies for eight years in a row. For information, please visit www.salesforce.com.