Presented by
Tommy Crichlow - Salesforce Darragh Madden, Solution Engineer Salesforce
How SMEs can reduce costs and deliver more to customers - Part 2
About this talk
We looked at the challenges SMEs have delivering good customer service whilst dealing with increasing costs.Now see how Salesforce goes about helping businesses solve them.
Join us for part 2 where we talk to the Director of Solution Engineering at Salesforce, Darragh Madden. He will share best practices that hundreds ofcustomers have used to achieve success.
Furthermore, you will see how the Salesforce platform works in a live demo. Get to ask questions directly and learn why more SMEs are using Salesforce as the platform of choice when it comes to delivering exceptional customer service.
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Salesforce is the global leader in customer relationship management (CRM), bringing companies closer to their customers in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies—cloud, mobile, social, internet of things, and artificial intelligence—to connect to their customers in a whole new way. The Salesforce Customer Success Platform includes industry-leading services spanning sales, service, marketing, commerce, communities, collaboration and industries, all on a single trusted cloud platform. Salesforce will power more than 2 trillion B2B and B2C transactions this year for more than 150,000 companies and millions of Trailblazers--the individuals and their organizations who are using Salesforce to drive innovation, grow their careers and transform their businesses. Salesforce is committed to a set of core values--trust, growth, innovation, and equality of every human being. The company is ranked #1 on Fortune’s World's Best Workplaces list, and Forbes has ranked the company one of the world's most innovative companies for eight years in a row. For information, please visit www.salesforce.com.