Presented by
Joanna Lidgey, Head of Performance Marketing, LV=
Secure Customers for Life in Financial Services
About this talk
In today’s regulated environment, Financial Services firms must reduce costs whilst delivering excellent customer service.
Hear how Insurance Trailblazer, LV= on how they have embraced automation with over 40 personalised journeys and driven self-service innovation with over 100,000 service agent chats a year to secure insurance customers for life.
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