Name: The Multiplayer Workplace: How AI Agents Will Transform Enterprise Collaboration
Start: 2025-12-26T20:34:00Z
End: 2025-12-26T20:34:54.000Z
Location: BrightTALK

Salesforce is the global leader in customer relationship management (CRM), bringing companies closer to their customers in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies—cloud, mobile, social, internet of things, and artificial intelligence—to connect to their customers in a whole new way. The Salesforce Customer Success Platform includes industry-leading services spanning sales, service, marketing, commerce, communities, collaboration and industries, all on a single trusted cloud platform. Salesforce will power more than 2 trillion B2B and B2C transactions this year for more than 150,000 companies and millions of Trailblazers--the individuals and their organizations who are using Salesforce to drive innovation, grow their careers and transform their businesses. Salesforce is committed to a set of core values--trust, growth, innovation, and equality of every human being. The company is ranked #1 on Fortune’s World's Best Workplaces list, and Forbes has ranked the company one of the world's most innovative companies for eight years in a row. For information, please visit www.salesforce.com.

Hear from EDF on how they use Slack to transform customer support operations and drive business growth. In today’s fast-paced digital landscape, the strategic use of agents and AI is key for gaining a competitive edge. By investing in the right technological tools and platforms, organizations can empower their workforce, streamline operations, and foster a culture of innovation and efficiency.

In this recorded webinar, originally brought to you by CIO and Slack, you’ll learn how aligning technology with a focus on creating an exceptional employee experience (EX) can lead to a superior customer experience (CX), ultimately driving company growth and outperforming competitors. Our expert speakers delve into real-world examples and best practices that show the tangible benefits of a tech-driven approach, from boosting employee engagement and productivity to enhancing customer satisfaction and loyalty.

Join us to discover how a holistic technology strategy not only improves the bottom line but also positions your company as a leader in the market.

Things you’ll learn:
- How the strategic use of agents and AI can provide a significant competitive advantage.
- The symbiotic relationship between EX and CX and how they drive business growth.
- Real-world examples and best practices of how technology can boost employee engagement and productivity.
- How digital agents are being used to make knowledge more accessible to your workforce.
- Advice for organisations looking to empower employees and drive CX through digital agents.
- Predictions for the future of AI and agent technology in customer service.

How enhancing employee experience is driving customer experience and innovation

How can a company expand across 50+ countries and still remain agile, creative, and well-organized? In “Slack to Innovate”, Omid Habibi from On AG shares how the company scales with structure — and how Slack supports that journey. What started as a small start-up has grown into a global brand, trusted by over 7 million sports enthusiasts worldwide. In Q1 2025 alone, On reported impressive results: net sales reached CHF 726.6 million, reflecting 43% year-over-year growth.

Things you’ll learn:
- How On AG leverages clear Slack guidelines to ensure effective cross-functional communication.
- How to scale growth safely and sustainably.
- How Slack workflows and integrations enhance everyday efficiency.

Growth with Structure: The Success Story of On

Das Zeitalter der KI-Agents hat begonnen. McKinsey schätzt, dass generative KI jährlich bis zu 4,4 Billionen Dollar mehr an Gewinnen einbringen könnte, und dass Mitarbeiter:innen, die generative KI nutzen, 40 Prozent produktiver arbeiten als diejenigen, die sie nicht nutzen.

Das bietet enormes Potenzial für den ROI und hilft, eine zentrale Herausforderung im Arbeitsalltag zu lösen – dass 41 Prozent der Arbeitszeit auf geringwertige Aufgaben entfällt. Teams arbeiten mit begrenzten Kapazitäten – und profitieren daher von einem Betriebssystem für die Zusammenarbeit, das auf Agents basiert, Produktivitätsgewinne erschließt und die Arbeit vorantreibt.

Agentforce in Slack bindet alle Agents in den Arbeitsalltag ein. Im Webinar wird es außerdem Infos zu neuen Funktionen für Agentforce in Slack geben: Slack wird dabei zur Schaltzentrale für Agents. Im Webinar erfährst du, wie Mitarbeiter:innen mit Agentforce über Direktnachrichten und Unterhaltungen in Channels interagieren und wie sie dank vorgefertigten Paketen für Themen und Aktionen schneller mit dem Aufbau ihrer eigenen Agentforce beginnen können.

Things you’ll learn:

- Agentforce in Slack über den Agentforce Hub erschließen und nutzen.
- Agentforce mit Slack-spezifischen Aktionen im Agent Builder erweitern
- Teams durch Agents mit vorgefertigten Fähigkeiten, Themen und Aktionen unterstützen.

Agentforce in Slack: Produktivität neu gedacht

L'era dell'IA autonoma è ormai iniziata. Secondo McKinsey, l'IA generativa potrebbe incrementare i profitti potenziali annui fino a 4,4 trilioni di dollari, mentre i dipendenti che utilizzano l'IA generativa registrano un aumento delle prestazioni del 40% rispetto a quelli che non la utilizzano

Questo ha un enorme potenziale di ROI e può aiutare a risolvere la sfida cruciale che i dipendenti devono affrontare ogni giorno: impiegare il 41% del loro tempo in attività a scarso valore. La forza lavoro opera a capacità fissa e ha bisogno di un sistema operativo di lavoro basato sull'assistenza degli agenti che sblocchi questi guadagni di produttività e faccia avanzare il lavoro.

Agentforce in Slack consente di integrare tutti gli agenti dei tuoi dipendenti nel flusso di lavoro. In Slack, Agentforce diventa più pertinente, perspicace e preciso quando attinge ai dati delle conversazioni pubbliche e autorizzate nel tuo spazio di lavoro.

Unisciti a noi per scoprire come i dipendenti interagiscono con Agentforce tramite le esperienze conversazionali di Direct Message e di canale e come poter iniziare a costruire il tuo Agentforce personalizzato più velocemente grazie ad argomenti e azioni predefiniti.

- Come scoprire e interagire con Agentforce in Slack dall'Agentforce Hub
- Come migliorare Agentforce con le azioni Slack in Agent Builder
- Come aumentare la produttività della tua forza lavoro con competenze, argomenti e azioni predefiniti

Presentiamo Agentforce in Slack: Sblocca la produttività agentica per ogni dipendente

La era de la IA autónoma ha llegado. McKinsey estima que la IA generativa podría añadir hasta $4.4 billones de dólares beneficios potenciales anuales, y los empleados que utilizan IA generativa experimentan un aumento del 40% en su rendimiento en comparación con aquellos que no la usan.

Esto tiene un enorme potencial de retorno de inversión y ayuda a resolver el desafío crítico al que los empleados se enfrentan cada día: dedicar el 41% de su tiempo a tareas de bajo valor. Los equipos operan con una capacidad fija y necesitan un sistema operativo de trabajo basado en agentes que desbloquee estos aumentos de productividad y haga avanzar el trabajo.

Agentforce en Slack integra a todos los agentes en el flujo de trabajo. Estamos anunciando nuevas y emocionantes funciones de Agentforce en Slack, donde Slack se convierte en el centro neurálgico de tus agentes para empleados.

Únete a nosotros y descubre cómo los empleados interactúan con Agentforce a través de experiencias conversacionales en DM y canales, y cómo puedes empezar a construir tu propio Agentforce más rápido con temas y acciones predefinidos.

- Cómo descubrir e interactuar con Agentforce en Slack desde Agentforce Hub
- Cómo mejorar tu Agentforce con acciones de Slack en Agent Builder
- Cómo escalar tu equipo con habilidades, temas y acciones preconfiguradas

Presentación de Agentforce en Slack: Desbloquea la Productividad Autónoma para Cada Empleado

How will you put AI to work in 2025? Hear the latest research insights and trends in workplace collaboration from Metrigy analyst and AI expert Irwin Lazar. Leaders are urgently seeking the ROI from AI investments and adopting new strategies grounded in daily collaboration, centralised knowledge and connections with apps and data.

Learn why digital labour offers every organisation the potential to scale their operations and accelerate growth. See how innovative companies are already using Agentforce to work alongside teams, learn business practices and perform autonomous processes. You’ll also hear from the experts at Slack about the 5 steps every organisation should be taking to prepare for digital labour and make the most of this opportunity.

Things you’ll learn:
- Why leaders are centralising collaboration to find the ROI from AI
- How AI agents can improve employee experience
- 5 steps to prepare your organisation for digital labour

How to Evolve Workplace Collaboration for Digital Labour

Slack is the best place for employees to interact with Agentforce. Learn how agents become teammates that take action in the flow of work.

The era of agentic AI has arrived. McKinsey estimates that generative AI could add up to $4.4 trillion in potential profits annually, and employees using gen AI experience a boost of 40% in performance compared with those who are not.

This has massive ROI potential and helps solve the critical challenge employees face every day — spending 41% of their time working on low-value tasks. Workforces are operating at a fixed capacity and need an agent-first work operating system that unlocks these productivity gains and drives work forward.

Agentforce in Slack brings all of your employee agents into the flow of work. In Slack, Agentforce becomes more contextually relevant, insightful, and accurate when tapping into public and permissioned conversational data in your workspace.

We’re announcing exciting new Agentforce features, where Slack becomes the central hub for your employee agents. Join us to learn how employees engage with Agentforce through DM and channel conversational experiences and how you can get started building your custom Agentforce faster with pre-built packaged topics and actions.

Things you’ll learn:
- How to discover and interact with Agentforce in Slack from the Agentforce Hub
- How to enhance your Agentforce with Slack actions in Agent Builder
- How to scale your workforce with prepackaged skills, topics, and actions

Introducing Agentforce in Slack: Unlock Agentic Productivity for Every Employee

Nehmen Sie an diesem Webinar teil, um zu entdecken, wie wegweisende Innovationen von Slack die Produktivität für jede Geschäftslinie revolutionieren werden, indem sie Ihrer Organisation helfen, die Kraft von Menschen, Daten, Apps, KI und Agents in Slack zu kombinieren – der Gesprächsschnittstelle für die Arbeit.

In diesem Webinar erfahren Sie, warum:

- die alten Arbeitsweisen nicht mehr funktionieren.
Unternehmen müssen das Potenzial des KI-Zeitalters freisetzen. Slack dient als das Betriebssystem für die Arbeit, in dem Menschen und Agents zusammenkommen, um eine höhere Produktivität zu erzielen und überlegene Geschäftsergebnisse zu erzielen.
- Slack ist die Gesprächsschnittstelle für Agentforce
Jeder Salesforce-Kunde sollte planen, Slack in alle ihre Geschäftsbereiche zu integrieren, um Produktivitätssteigerungen von Finanzen über IT bis hin zu Marketing, Vertrieb, Service und darüber hinaus zu erzielen.
- Slack ist Ihr Arbeitsbetriebssystem für Ihr gesamtes Unternehmen
Slack verbessert seine nativen KI-Fähigkeiten durch die Integration von KI Apps und Agents von Drittanbietern. Dies ist der moderne Arbeitsfluss: Menschen und KI arbeiten zusammen.

Die Zukunft der menschenzentrierten, agentengesteuerten Arbeit mit Slack

AI is transforming the way we work – empowering us to access knowledge, enhance productivity, and focus on what truly matters in the long term.  

According to the Slack Workforce Index, 54 % of employees in Germany and 41 % worldwide see AI and automation technologies as a key advantage for streamlining tasks.

Join Sohom Paul, Director of Product, Slack AI and one of the visionaries behind Slack’s AI solutions, in this Pioneers of Change session with Verena Pausder. Discover how Sohom brought Slack AI from prototype to market in just six months and gain a behind-the-scenes look into the challenges, benefits, and surprises of developing an AI product. 

In this session, Sohom will share his personal passion for AI, provide actionable insights into building AI-powered tools, and explore what employees can expect from the future of work with AI as well as the evolving workplace skills and mindsets needed to thrive in the AI era.

Things you’ll learn:
- Learn how AI products are conceived, developed, and launched
- Discover practical ways AI can simplify and enhance daily work
- Gain inspiration for embracing AI as a force for positive change in the workplace

Pioneers of Change with Sohom Paul: Unlocking the Power of AI at Work

AI agents can be powerful, but their use necessitates the creation of accountability mechanisms and collaboration frameworks.

Trust in AI systems is crucial, and it is important to design AI systems in a way that ensures data security, content safety, and transparency. As AI agents become increasingly prevalent in our lives and workplaces, there is a need for designing AI agents that are accountable, trustworthy, and collaborative.  Establishing guardrails to control the actions of AI agents is essential to prevent them from overreaching or executing actions they have not been allowed to perform.

Originally presented at Slack City Tour London, join this webinar to hear an unbiased view from Franny Hsiao, Distinguished AI Architect at Salesforce.

Things you’ll learn:
- The role of AI agents in our lives and workplace
- Need for designing accountable, trustworthy, and collaborative AI agents
- The importance of establishing guardrails to safely deploy, use and trust AI

Enhanced AI Agency: Accountable, Trustworth and Collaborative (Italian Subtitles)

Enhanced AI Agency: Accountable, Trustworth and Collaborative (Spanish Subtitles)

Enhanced AI Agency: Accountable, Trustworth and Collaborative (French Subtitles)

In this session, Andy Butterfield, Salesforce's Customer Experience Lead, explores what the future looks like for customer and employee experience. How by embracing digital coworkers, the capabilities of your organisation grow exponentially. And, what the key considerations are for that. 

Andy introduces a model that provides an innovative approach to resolving complex problems. The model also offers insights into how it can facilitate behavioral change within an organization. 

From interviews and analyst findings with those who have already embarked on their AI journey, Andy highlights three key lessons from the Gen AI perspective. These include the main obstacles that CEOs and CIOs face in terms of skills and ROI expectations. The crucial planning required to address potential risks related to data, and the importance of looking at value-added beyond just time savings, instead considering the overall impact of AI in enhancing selling and customer service.

Join this session from Slack City Tour Amsterdam, to hear Andy also discuss the underlying themes of the Future of Digital CoWorkers; AI-driven, effortless, and constantly improving. 

Things you’ll learn:
- What can we learn from the behavioural science “EAST” framework?
- Three common lessons learnt from companies on their AI journey
- How the level of GenAI skills required will depend on whether you decide to buy, configure, or build
- How to start, ramp or lead your organisations AI journey

The Rise of Digital Coworkers

If you’ve ever wondered how to get more done with less, you’re in luck. With Slack’s Workflow Builder tool, nearly 1 million Slack users worldwide are creating time-saving automated workflows without having to write a single line of code.

Slack’s Workflow Builder lets you streamline processes, eliminate manual errors, reduce context switching, and free up valuable human capital to focus on what truly matters: innovation and growth. Best of all, anyone, regardless of their technical background, can deploy it with just a few clicks.

Join this upcoming webinar to learn more and see Workflow Builder in action. You’ll also hear from Mark Burgess, the CEO of Credit Union 1, about how his company is empowering its employees to automate work in Slack and reach their most productive potential.

Things you’ll learn:
- How to create powerful automated workflows with out-of-the-box templates
- Our favorite automated workflows that we use at Slack and Salesforce
- Hear from Credit Union 1 about how employees are 20% more efficient thanks to a workflow that automates customer handoffs

Automate work and save time with our no-code Workflow Builder

Workplaces are struggling to equip their employees with the information they need to use AI effectively. What tools are permitted? How should employees be trained? What needs to be communicated when AI is used? In this webinar, we’ll talk with top researchers to learn what individuals, teams, and leaders can do to prepare their workforces for the new world of AI.

Things you’ll learn:
- What the research shows about how AI will change the way we work
- Common challenges in reskilling workforces to incorporate AI
- Tactics for training your workforce to use AI more effectively

Featured speakers:
- Christina Janzer, Sr. VP, Research and Analytics and Head of Workforce Lab, Slack
- Haoqi Zhang, Associate Professor of Computer Science, Northwestern University
- Lilach Mollick, Co-Director of the Generative AI Lab at Wharton, Director of Pedagogy at Wharton Interactive, University of Pennsylvania
- Gerald Kane, Department Head, C. Herman and Mary Virginia Terry Chair of Business Administration and Professor, Department of Management Information Systems, University of Georgia

(Re)skilling the Workforce with AI

Ever wonder how we at Slack use Slack? For us, it’s where teams collaborate and connect, leaders engage, and culture comes to life. We use channels to distribute clear, concise communications across teams, departments, and geographies — for those seated at desks or out in the field. We write and format messages that are optimised for scanning and search. We make the most of Slack’s native features to create effective, engaging communications. And of course, we’re never afraid of using emoji.

Learn how to use Slack the way Slack does, for your audience — wherever they might be. This webinar will demonstrate how your organisation can become more informed and connected by using Slack for employee communications.

Things you’ll learn:
- How to establish a focused channel strategy to target key audiences
- How to write for Slack — and how this differs from other platforms
- How Slack features like canvas, clips, and workflows can elevate your communications

Slack for Employee and Frontline Communications

Enhanced AI Agency: Accountable, Trustworth and Collaborative (German Subtitles)

Join Wayne Kurtzman, IDC Research Vice President of Collaboration and Communities and Ryan Gavin, CMO of Slack for a timely discussion about how collaboration platforms have become the critical link for organisations to deploy AI and agents successfully. Learn the key trends and new capabilities that leaders are looking for as they re-evaluate their work platforms for the era of agent-powered productivity.

From native AI functionality to automation to extensibility and partner ecosystem, today’s work platforms must connect the whole enterprise. Hear why Slack was named a Leader in the 2024 IDC MarketScape for Worldwide Collaboration Applications and see how companies are using Slack to put AI to work in a trusted environment.

Things you’ll learn:
- Why every company should be rethinking their approach to collaboration
- Key capabilities and strategies to look for in collaboration platforms
- How Slack is making agents a part of the team in the multiplayer enterprise

The Multiplayer Workplace: How AI Agents Will Transform Enterprise Collaboration

AIOps

Artificial Intelligence

Slack

Collaboration

Collaboration Tools

Workforce

Communications

Enterprise Applications

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The Multiplayer Workplace: How AI Agents Will Transform Enterprise Collaboration

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About this talk

Salesforce EMEA