How enhancing employee experience is driving customer experience and innovation

Hear from EDF on how they use Slack to transform customer support operations and drive business growth. In today’s fast-paced digital landscape, the strategic use of agents and AI is key for gaining a competitive edge. By investing in the right technological tools and platforms, organizations can empower their workforce, streamline operations, and foster a culture of innovation and efficiency. In this recorded webinar, originally brought to you by CIO and Slack, you’ll learn how aligning technology with a focus on creating an exceptional employee experience (EX) can lead to a superior customer experience (CX), ultimately driving company growth and outperforming competitors. Our expert speakers delve into real-world examples and best practices that show the tangible benefits of a tech-driven approach, from boosting employee engagement and productivity to enhancing customer satisfaction and loyalty. Join us to discover how a holistic technology strategy not only improves the bottom line but also positions your company as a leader in the market. Things you’ll learn: - How the strategic use of agents and AI can provide a significant competitive advantage. - The symbiotic relationship between EX and CX and how they drive business growth. - Real-world examples and best practices of how technology can boost employee engagement and productivity. - How digital agents are being used to make knowledge more accessible to your workforce. - Advice for organisations looking to empower employees and drive CX through digital agents. - Predictions for the future of AI and agent technology in customer service.